Issues with Freestyle Libre 2

[GsyAnne]

Hi
Just wondering if anybody has encountered any issues with their Freestyle Libre 2 recently? I change my sensor last night, scanned it to activate, and after the hour, got a Check Sensor message saying to check sensor, if loose from skin replace, and if applied properly rescan.
I rescanned numerous time and ended up replacing the faulty sensor this morning (on the different arm), and got the same message.
I never had any issues placing the sensor before and I am now concerned that I have wasted 2 sensors in 12 hours.
I contacted Abbott to see what they say. I am hesitant in using a 3rd one if I get the same outcome.
Anybody has got the same issue?
Tia

 

[aylalake]

I have had 2 sensors fail within 2 days with the same message.
Prior to these I have had 8 sensors and no problems at all.
My current one seems ok so far (fingers crossed).

Abbott did replace them without question, merely sent a bag to post back the sensors, so I wonder if there is a faulty batch.

 

[Tansie]

Yes totally disenchanted with FL2 due to its frequent signal loss and inaccurate readings. Have purchased Dexcom G7 to try for 30 days

 

[aylalake]

Yes totally disenchanted with FL2 due to its frequent signal loss and inaccurate readings. Have purchased Dexcom G7 to try for 30 days

Unfortunately, as a Type 2, I can’t do that, unless someone can tell me otherwise.

 

[Deleted member 527103]

Recently, i had to revert to the Libre 2 for the first time since it became a CGM.
I noticed list signal after a couple of days so rebooted my phone and it has been fine ever since
I think we are often too eager to blame Libre (I definitely was) when it is a Bluetooth problem with the phone

 

[aylalake]

Recently, i had to revert to the Libre 2 for the first time since it became a CGM.
I noticed list signal after a couple of days so rebooted my phone and it has been fine ever since
I think we are often too eager to blame Libre (I definitely was) when it is a Bluetooth problem with the phone

I worked through all the trouble shooting steps several times before I got the dreaded message that the sensors were no longer working and needed replacing. I believe in trying everything until “if all else fails”.
Blue tooth off and on again
Close Libre app and reopen (not delete and reinstall - I didn’t want to lose my data)
Power phone down completely and restart after a 10 minute wait.
Did I miss anything I could have tried?

 

[Ushthetaff]

I’ve been on the Libre system for years , since it became a CGM I have to say the only time I’ve got a signal loss is when I go out of the room and and don’t have my phone ( Iphone btw ) with me and I go back to it and there’s the - - - on my display , to be honest it’s what I would expect , I scan the sensor and it’s back to normal, i know many people have had signal loss issues but luckily I’m not one of them,

 

[Jaylee]

Did I miss anything I could have tried?

Clear Bluetooth memory & cache, in systems apps?

 

[becca59]

I’ve been on the Libre system for years , since it became a CGM I have to say the only time I’ve got a signal loss is when I go out of the room and and don’t have my phone ( Iphone btw ) with me and I go back to it and there’s the - - - on my display , to be honest it’s what I would expect , I scan the sensor and it’s back to normal, i know many people have had signal loss issues but luckily I’m not one of them,

Ditto!

 

[aylalake]

Clear Bluetooth memory & cache, in systems apps?

Thank you. I will google how to do that. Hopefully this run of problem ones is over and I won’t need to do any of that. The previous ones I had were fine. 10 in total.

EDIT: Well, that was easy! Thanks, Google. Thanks @Jaylee

 

[dfawkes]

I've had signal loss ever since getting an iPhone. I have an iPhone 15 and the Freestyle Libre 2 and it loses the signal even when the iphone is next to me. I've tried everything Abbott recommends and nothing helps. If you go on any chat board, you will find HUNDREDS of messages from people reporting signal loss. If you call Abbott, they tell you the problem doesn't occur with Freestyle Libre 3, which is fine except it isn't available on the NHS.

This is clearly a problem with Freestyle Libre 2. It's been going on for YEARS and Abbott does nothing.

 

[dfawkes]

Thank you. I will google how to do that. Hopefully this run of problem ones is over and I won’t need to do any of that. The previous ones I had were fine. 10 in total.

EDIT: Well, that was easy! Thanks, Google. Thanks @Jaylee

This solution doesn't work permanently.

 

[BadaBing]

I've had signal loss ever since getting an iPhone. I have an iPhone 15 and the Freestyle Libre 2 and it loses the signal even when the iphone is next to me. I've tried everything Abbott recommends and nothing helps. If you go on any chat board, you will find HUNDREDS of messages from people reporting signal loss. If you call Abbott, they tell you the problem doesn't occur with Freestyle Libre 3, which is fine except it isn't available on the NHS.

This is clearly a problem with Freestyle Libre 2. It's been going on for YEARS and Abbott does nothing.

The Freestyle Libre 3 was put on the NHS England prescription tariff six(?) months ago. Under the NHS's "unique" local approvals system, each individual local health authority (ICS) get to decide whether GPs in their health authority area can prescribe it to their patients.

Unfortunately the Libre 3 is more expensive on the NHS tariff than the Libre 2, so few local health authorities will allow GPs to prescribe it to diabetics generally.

Abbott know that!

The Bluetooth used in the Freestyle Libre 3 is supposed to be much better (better signal strength) than that used in the Libre 2, with less signal loss.

 

[dinx1951]

Hi
Just wondering if anybody has encountered any issues with their Freestyle Libre 2 recently? I change my sensor last night, scanned it to activate, and after the hour, got a Check Sensor message saying to check sensor, if loose from skin replace, and if applied properly rescan.
I rescanned numerous time and ended up replacing the faulty sensor this morning (on the different arm), and got the same message.
I never had any issues placing the sensor before and I am now concerned that I have wasted 2 sensors in 12 hours.
I contacted Abbott to see what they say. I am hesitant in using a 3rd one if I get the same outcome.
Anybody has got the same issue?
Tia

 

[Art Of Flowers]

The Libre 2 has been replaced with an updated version called he Libre 2 Plus ... see https://www.freestyle.abbott/uk-en/products/freestyle-libre-2-plus-sensor.html
The 2 Plus is a 15 day sensor, but the cost per day is the same as the 14 day Libre 2.

 

[dinx1951]

I have had lots of issues with them and loose about 40% of all useable 14 days. Maybe because I live in a hot climate, the troubles are worse, but I mostly doubt the quality. The placement on about the worst peace of skin findable on an old guys who lost some weight, might also play a role.

 

[jaywak]

I’ve been on the Libre system for years , since it became a CGM I have to say the only time I’ve got a signal loss is when I go out of the room and and don’t have my phone ( Iphone btw ) with me and I go back to it and there’s the - - - on my display , to be honest it’s what I would expect , I scan the sensor and it’s back to normal, i know many people have had signal loss issues but luckily I’m not one of them,

When driving my car I sometimes lose radio 2 but it comes back , I wouldn't call it a problem it's just the way it is !

 

[NanaViv]

I have an iPhone 15 and also lose signal from the libre sensor. I also have an Apple Watch also on Bluetooth. My husband tells me that the iPhone can have problems picking up Bluetooth signals from more than 1 device at a time.

 

[Gelh]

Hi
Just wondering if anybody has encountered any issues with their Freestyle Libre 2 recently? I change my sensor last night, scanned it to activate, and after the hour, got a Check Sensor message saying to check sensor, if loose from skin replace, and if applied properly rescan.
I rescanned numerous time and ended up replacing the faulty sensor this morning (on the different arm), and got the same message.
I never had any issues placing the sensor before and I am now concerned that I have wasted 2 sensors in 12 hours.
I contacted Abbott to see what they say. I am hesitant in using a 3rd one if I get the same outcome.
Anybody has got the same issue?
Tia

 

[Gelh]

Yes and I was up past midnight trying to get it to work. Gave up put on a new sensor and it worked