Libre 2 alarm not working

[B17_Fan]

My mum changed her sensor on Friday, and since then, the low and high glucose alarms haven't worked. She gets a message saying low glucose alarm on the front of her phone, but it doesn't make a sound. The notification volume is up and she's not had a problem before. Any ideas why this is happening?

 

[sue512]

My mum changed her sensor on Friday, and since then, the low and high glucose alarms haven't worked. She gets a message saying low glucose alarm on the front of her phone, but it doesn't make a sound. The notification volume is up and she's not had a problem before. Any ideas why this is happening?

Give abbot a ring, they can be very helpful

 

[pk111]

Give abbot a ring, they can be very helpful

My mum changed her sensor on Friday, and since then, the low and high glucose alarms haven't worked. She gets a message saying low glucose alarm on the front of her phone, but it doesn't make a sound. The notification volume is up and she's not had a problem before. Any ideas why this is happening?

Give abbot a ring, they can be very helpful

Have you looked at the alarm settings in the libre app? You can select the alarm tone - perhaps it has defaulted to silent. I had a problem following the recent Apple software update where my alarms were silent during the night when I have my phone set to “sleep” mode. The “override do not disturb” had been switched off during the software update. Easy to fix but it took me a few days to work out what was happening!

 

[B17_Fan]

Ah problem sorted...the notifications were on discreet, instead of sound and vibration! But in the meantime, we changed the sensor with 11 days to go on it!