Libre ERROR- Blank Screen on loading ?

[Bill_St]

Update what - phone software (it's latest version) or MacBookPro ......my laptop is 10 years old and I am advised that Apple no longer update OS when the perfectly usable hardware reaches 10 year life of software. If there was anyway I could update to version 2.10.1 , I would be most grateful of any advice and a link to download it ..........

LibreLink software from App Store On cellphone.

 

[Cadran_Cottage]

This fix works

Ok just fixed the problem on my iPhone.

1. Remove the app on your phone by holding finger over the Libre icon and then ‘x’ to delete..

2. Reinstall Libre View from purchased apps in App finder. To do this press your profile pic or initials, in the top right of App Store

3. Select Libre View from drop down and reinstall- you will have to enter your account details, or get a password sent if forgotten.

4. Scan existing or new Sensor

Hello, I followed the instructions above but have just been informed that the Diabetic Clinic at the hospital I attend have not received any readings since the new update? Any advice please? Thank you, Sue