Yes, A Very Merry Christmas and Happy New Year to all. Thanks to everyone who shared their experiences and knowledge. Thanks to all who patiently read and responded to my rants.
Have a wonderful and healthy holiday and may we continue to support each other in 2012 and thereafter -sharing a few laughs along the way!
Customer helplines that use recorded menus that promise to put me through to the right person but never do - and being ill. Oh, and did I mention customer helplines :)