NUU A5X screen broken

Hi all,

I haven't used the forum in several years so I am sure none of you know me, but I'm hoping someone can help.

I have recently been given a NUU A5X as part of my move onto NHS funded Freestyle Libre system. (My work frequently takes me to places where smartphones are not allowed so the A5X gets around this - no camera).

Anyway, the first thing I have done is drop it on the floor and break the screen. Clumsy! I've contacted Abbott but they are no help. They washed their hands of it and sent me to my HCP. Contacted them but they say Abbott provide the support. Now I'm at a loss what to do. The devices are not for sale so I can't buy a new one.

Has anyone got any ideas how to get a repair/replacement for one of these devices?

Ta

Smidge

Thank you @EllieM and @In Response.
I think you are both right that it is manufactured by NUU. They don't have a support function in UK/Europe - only the US. The NHS expects Abbott to support it as they are the UK distributor but clearly it is not a malfunctioning device - just a broken one because I dropped it, so the warranty doesn't cover it.

I'd happily buy a replacement - but they don't sell them. I'd also happily cover the costs of a repair - but I just don't know how to arrange that. I'll try your suggestion of seeing whether I can source a replacement screen from the manufacturer and get it repaired at a mobile phone repair shop - although I suspect that will cost more than the device is actually worth.

Honestly, I know I should have been more careful, but I would expect there to be some sort of arrangement in place for this type of repair. Accidents do happen and I can't be the only one who has dropped this type of device. I'll definitely get a screen cover once I manage to sort this out

EllieM said:

It's weird that if Abbott are distributing the phone they won't let you buy one...

Click to expand...

Yes. I think they only distribute them when they are instructed by the HCP to do so - I had to complete a set of forms initially and return them to the HCP before the device was issued. You can't actually buy them independently. I'm hoping that maybe when my usual diabetes specialist nurse gets back next week she'll be able to instruct them to sell me one or something. I'm only really using it because my NHS Trust doesn't accept anyone for funding of the Libre unless they sign a contract agreeing to automatically share the data with the Trust - so they won't let you use the Libre Reader. It's either a mobile phone or this A5X device.

As I can't take my mobile into many work areas, I've used the Reader for years - but if I want the NHS funding, I have to switch to their rules unfortunately.

Hi @Hopeful34,

That's really interesting as that was exactly what I suggested doing - I was uploading the reader regularly anyway, but apparently the diabetes team don't support that and insist you use the App. I understand that the App is better as it has low glucose alarms (and this is considered by the HCPs as the main benefit) but the Reader is easier in my circumstances. Unfortunately you can't use the Reader if you start a sensor with the App - and the alarms in the App can't be used if you start the sensor with the Reader.

@Hopeful34 that is so useful - thankyou. I wondered why it mattered to them that I use the App - and it clearly isn't the alarms! Although I didn't know I could use alarms on the Reader but that's perfect.

@becca59 - thank you. That is incredibly useful information. I did wonder why they had an issue with the reader but assumed their reasoning was correct. I've self-funded for several years because I keep my BG good so not eligible for funding and had started to wonder if it's worth it. I'll look at Partha Karr's Twitter. Thank you