I had a simular experience recently, I have my repeat collected and made ready for the 8th of every month at my local boots pharmacy, they then send me a text to say it's ready for collection. It's brilliant UNTIL the doctors decide to put my medication on hold until I have had a medication review but not telling me until I question the pharmacy about not having my meds yet so off to the doctors I went 2 weeks for an appointment and just said to the reception lady but what do I do in the mean time with no insulin no needles not test strips or anything.. her response was "Well the doctors said" so as you can imagine I was not best pleased... I went back to the pharmacy where luckily for me they had known me for years. I told her the situation and she issued me with the meds I needed and she wrote a formal complaint to them. Some people just don't understand