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Question about Low Carb Programme mobile app

Discussion in 'Greetings and Introductions' started by jnmccrt, Jan 2, 2020.

  1. jnmccrt

    jnmccrt Prefer not to say · Newbie

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    Hi,

    Forgive me if this isn't the right place to ask. Yesterday I paid for an annual sub to the Low Carb programme but when I try to log in to the mobile app it asks me to pay again. I've tried using the desktop website too with the same result. I have a username and password, which I'm using to access this forum and if I have understood correctly, the same details should give me access to all parts of the website/programme.

    What's the way around this?
     
  2. Diakat

    Diakat Type 1 · Expert
    Retired Moderator

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    Tagging @DCUKMod in case she knows. Otherwise we can ask the admin team to take a look.
     
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  3. bulkbiker

    bulkbiker Type 2 · Oracle

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    Just a quick thought .. have you checked to make sure the payment went through already? If it hasn't that may be your problem.. yesterday being a bank holiday and all..
     
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  4. jnmccrt

    jnmccrt Prefer not to say · Newbie

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    Thanks for the thought but yes, it has gone through. I've contacted the shop's support address so we'll see if they can work it out.
     
  5. DCUKMod

    DCUKMod I reversed my Type 2 · Master
    Staff Member Administrator

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    Hello there - There is a support desk for the Low Carb Programme, including the App. I'm not part of that team, but I can see the support requests as they come in.

    I've just gone and assigned your ticket to a member of the relevant team. As the office has been closed for the holidays, it may take a little longer than usual to get to you, but it will definitely be addressed.
     
  6. jnmccrt

    jnmccrt Prefer not to say · Newbie

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    Brilliant - thanks!
     
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