Unfortunately, many of our interactions, particularly with “professionals”, about our diabetes, are when we are a bit on edge. I count myself into this.
As you tell it, it sounds, to me, like the lady you spoke with might have been trying to replace your meter, which couldn't be made to work in the way you hoped. She may have been taken off guard by your non-diabetic status. She probably ended the call disappointed not to be able to offer you added value, in the form of a new meter. She probably doesn't take too many calls from non-diabteics, and she will be working to company parameters.
My user name describes how I am trying to deal with my diabetes and some of the anxiety it sometimes brings to me. I tell myself, “and breathe”, to avoid the odd verbal disembowelling, which is never a pleasant thing – whichever end of the conversation one is on.
It's not easy. I don't always manage it, but as time moves on, I'm feeling more in control of the whole thing. I hope that happens for you too.
