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Sd Codefree Error Message

L

Lally123

Well-Known Member
Messages
231
Type of diabetes
LADA
Treatment type
Tablets (oral)
Has anyone had the code E4 come up on their codefree meter and if so is there a way to get rid of it or is the meter defunct? The troubleshooting guide says it's temperature related but my meter isn't outside the range of 10-45C. More like high 20s here. It just suddenly stopped working this morning, I've tried new strips, battery etc. The strip icon comes up as soon as I turn it on but the minute I put a strip in it comes up with E4. Do i need to get a new one or is it fixable? TIA
 
Has your meter been sitting in direct sunlight?
If so, it is possible that it has got higher than outside temperature.

A couple of caveats before I go on:
- I do not have a SD Codefree meter
- The temperature related error I saw was when it was too cold after a winter walk.

That said, if you can find somewhere cool (but not too cool) to put your meter for a few hours and try again.
Your experience is similar to mine and it sorted itself out when the temperature was back to room temperature.
 
helensaramay said:
Has your meter been sitting in direct sunlight?
If so, it is possible that it has got higher than outside temperature.

A couple of caveats before I go on:
- I do not have a SD Codefree meter
- The temperature related error I saw was when it was too cold after a winter walk.

That said, if you can find somewhere cool (but not too cool) to put your meter for a few hours and try again.
Your experience is similar to mine and it sorted itself out when the temperature was back to room temperature.
Click to expand...
No it's not been in sunlight it's been in my bag and it's no hotter today than it has been all summer. This happened a few hours ago and it's not started working again yet....but thanks, I will leave it alone for a few hours and try again later! Feels weird not having it working it's become part of me lol
 
Lally123 said:
No nothing different to normal and definitely not wet. I just think it's dead!
Click to expand...

Before you declare it's demise, you could try taking the batterry out, giving it a decent ignoring for 10 minutes, then battery back in? I have zero idea if that will work, but if it's heading for the bin, it can't hurt?
 
DCUKMod said:
Before you declare it's demise, you could try taking the batterry out, giving it a decent ignoring for 10 minutes, then battery back in? I have zero idea if that will work, but if it's heading for the bin, it can't hurt?
Click to expand...
Thanks, I took the battery out left it for half an hour but sadly no joy. I've just ordered a new one.
 
Lally123 said:
Thanks, I took the battery out left it for half an hour but sadly no joy. I've just ordered a new one.
Click to expand...

Not sure how old it is but remember your rights in the UK. If under a year old definitely worth complaining to retailer and if no joy, the manufacturer.
 
Flora123 said:
Not sure how old it is but remember your rights in the UK. If under a year old definitely worth complaining to retailer and if no joy, the manufacturer.
Click to expand...
There's no need to complain - if you just ask nicely they normally send you a new one - they di with mine.

Remember, they won't get any more orders from you for strips if you switch to a different brand.
 
bamba said:
There's no need to complain - if you just ask nicely they normally send you a new one - they di with mine.

Remember, they won't get any more orders from you for strips if you switch to a different brand.
Click to expand...
Thanks @bamba I took your advice and called them, they straightaway said my meter probably won't work again ever, asked how old it was (18 months) and just said that's fine we will send you a new one! Just like that! I've left my order in place so I will then have a spare. Great service from home health.
 
That's great news @Lally123. Just wondering, have you not been offered a meter by your healthcare team now you have been diagnosed with LADA?
 
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