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Message: <blockquote data-quote="GraceK" data-source="post: 354478" data-attributes="member: 47233">Admin staff working for the NHS are NOT clinically trained and therefore, should not be giving out diagnoses, even on behalf of the doctor if the doctor has made the diagnosis.Sounds like she's not very well trained and that's the fault of the practice who employ her.  They SHOULD train her properly.  Medical receptionists and medical secretaries do tend to get a lot of questions from patients who sometimes won't give up asking because they're determined to get an answer from someone and that's to be expected.  Patients awaiting diagnosis are often tense and in a hurry for the results.I've been trained to say that sorry, I'm not clinically trained, I'm not a medic, I'm admin staff and therefore, can't give medical advice or diagnoses and to advise the patient to book an appointment with their GP.  Even though we may have access to information about the person's diagnoses it's not our role to deliver it.</blockquote>

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