I disagree - whilst we are now lucky to have the internet to do our research we should not have to do it . What about people who have learning difficulties? The support should be out there for all .
Absolutely agree 100% - they need to get their house in order. Thankfully the internet is here and the forum is available as a great place to share experience. Imagine where we'd all be without these, and spare a thought for those who are not able to access either.