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Switching pump while still in warranty? So many problems
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<blockquote data-quote="hellobear007" data-source="post: 2598086" data-attributes="member: 42951"><p>Hi. </p><p></p><p>I have been with Medtronic for 8 years and never had any problems until recently when my reservoirs started leaking under the stopper / o rings. Replacement reservoirs from different lots and a replacement pump has not fixed this issue. An older reservoir I had in a travel bag ( it expired 2021 but I was desperate at this point ) seems to work fine with no leaks. I honestly don't believe it is user error as I have not changed the method I use to fill and prime in the 8 years I have been pumping and this is only a recent issue. Plus the older reservoir working fine leads me to believe there is an issue with newer lots. Pics attached showing the issue I am having </p><p></p><p>I am having to use up to 3 times my normal basal and a 50% extra bolus when using the pump to stay somewhat in control but it is a 24/7 thing and I am exhausted, distressed and paranoid. I have really lost faith in the Medtronic pump which is a shame after 8 happy years with them.</p><p></p><p>I am contacting them up to 3 times a week to try and get this issue sorted but in the meantime I'm having to resort to MDI which is difficult for me as I have Gastropsresis and inject up to 8 times a day and rely on the use of dual / square wave boluses and temp basals. My HBA1C went from 115 to 63 from pump therapy.</p><p></p><p>I have offered to return the reservoirs to them for testing but they do not seem to think that is necessary. I am not only worried for myself but if this is a wider issue I am concerned that somebody may become very ill or worse through lack of insulin delivery.</p><p></p><p>I am also more than willing to work with a pump trainer to rule out user error and so they can see for themselves what is happening.</p><p></p><p>I only got this latest pump in October 2022 ( it was replaced this week but same warranty ) </p><p></p><p>My question is can I switch to a different pump ( T Slim for example ) while still in the warranty with Medtronic. My clinic offer 3 different pumps to choose from. If I have exhausted all my options with Medtronic and the issue is not resolved what are my next steps?</p><p></p><p>How would you handle this situation </p><p></p><p></p><p>[ATTACH=full]60207[/ATTACH][ATTACH=full]60208[/ATTACH][ATTACH=full]60209[/ATTACH]</p></blockquote><p></p>
[QUOTE="hellobear007, post: 2598086, member: 42951"] Hi. I have been with Medtronic for 8 years and never had any problems until recently when my reservoirs started leaking under the stopper / o rings. Replacement reservoirs from different lots and a replacement pump has not fixed this issue. An older reservoir I had in a travel bag ( it expired 2021 but I was desperate at this point ) seems to work fine with no leaks. I honestly don't believe it is user error as I have not changed the method I use to fill and prime in the 8 years I have been pumping and this is only a recent issue. Plus the older reservoir working fine leads me to believe there is an issue with newer lots. Pics attached showing the issue I am having I am having to use up to 3 times my normal basal and a 50% extra bolus when using the pump to stay somewhat in control but it is a 24/7 thing and I am exhausted, distressed and paranoid. I have really lost faith in the Medtronic pump which is a shame after 8 happy years with them. I am contacting them up to 3 times a week to try and get this issue sorted but in the meantime I'm having to resort to MDI which is difficult for me as I have Gastropsresis and inject up to 8 times a day and rely on the use of dual / square wave boluses and temp basals. My HBA1C went from 115 to 63 from pump therapy. I have offered to return the reservoirs to them for testing but they do not seem to think that is necessary. I am not only worried for myself but if this is a wider issue I am concerned that somebody may become very ill or worse through lack of insulin delivery. I am also more than willing to work with a pump trainer to rule out user error and so they can see for themselves what is happening. I only got this latest pump in October 2022 ( it was replaced this week but same warranty ) My question is can I switch to a different pump ( T Slim for example ) while still in the warranty with Medtronic. My clinic offer 3 different pumps to choose from. If I have exhausted all my options with Medtronic and the issue is not resolved what are my next steps? How would you handle this situation [ATTACH=full]60207[/ATTACH][ATTACH=full]60208[/ATTACH][ATTACH=full]60209[/ATTACH] [/QUOTE]
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