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<blockquote data-quote="Japes" data-source="post: 2447714" data-attributes="member: 277410"><p>Just coached a GP, who clearly didn't know the diabetes kit well, through the items on my repeat prescription list for an emergency medication review because I insisted on a call to get this sorted because a receptionist told me 3 weeks ago I didn't need a review as it had all been updated. (Despite me telling her what the online system was saying my end "Oh, no, it's all been done to September 2022") and, of course, when I tried to do this month's repeat, it was all blocked out because I'd not booked a review.</p><p></p><p>Tonight's receptionist did try to get me to phone again tomorrow but, alas, I'm on a booked day out of work, leaving home well before the surgery opens, and not getting back until after it closes and I kept repeating this as well as the fact this was an emergency of their making, not mine, and I had tried to sort this out three weeks ago after the pharmacy dramas and waiting over two weeks for test strips. I am not doing this kind of call by mobile whilst on the train!!!!</p><p></p><p>Broken record technique of the above followed by a very quiet, "I am extremely frustrated, doing my level best to be kind to both you and the receptionist of 3 weeks ago, and not lose my temper at the thought I might die without insulin through absolutely no fault of mine. What is the surgery going to do about this now."</p><p></p><p>I've probably got to go through all this again next month as it's now being sent to the clinic for advice as they've not seen me for two years and my next appointment there has been shunted to next April.</p><p></p><p>Wanders off to bang head against a brick wall.</p><p></p><p>(Edited to add - I won't die in the immediate future from lack of insulin, I promise!)</p></blockquote><p></p>
[QUOTE="Japes, post: 2447714, member: 277410"] Just coached a GP, who clearly didn't know the diabetes kit well, through the items on my repeat prescription list for an emergency medication review because I insisted on a call to get this sorted because a receptionist told me 3 weeks ago I didn't need a review as it had all been updated. (Despite me telling her what the online system was saying my end "Oh, no, it's all been done to September 2022") and, of course, when I tried to do this month's repeat, it was all blocked out because I'd not booked a review. Tonight's receptionist did try to get me to phone again tomorrow but, alas, I'm on a booked day out of work, leaving home well before the surgery opens, and not getting back until after it closes and I kept repeating this as well as the fact this was an emergency of their making, not mine, and I had tried to sort this out three weeks ago after the pharmacy dramas and waiting over two weeks for test strips. I am not doing this kind of call by mobile whilst on the train!!!! Broken record technique of the above followed by a very quiet, "I am extremely frustrated, doing my level best to be kind to both you and the receptionist of 3 weeks ago, and not lose my temper at the thought I might die without insulin through absolutely no fault of mine. What is the surgery going to do about this now." I've probably got to go through all this again next month as it's now being sent to the clinic for advice as they've not seen me for two years and my next appointment there has been shunted to next April. Wanders off to bang head against a brick wall. (Edited to add - I won't die in the immediate future from lack of insulin, I promise!) [/QUOTE]
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