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Unable to fill in Low Carb Program online Survey?

Discussion in 'Low-carb Diet Forum' started by Oskarkat, Nov 26, 2016.

  1. Oskarkat

    Oskarkat Type 1 · Newbie

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    I have received 3 emails from Louise asking me to complete the survey re. progress on the Low Carb Program; I started 6 months age. However, much as I would like to report positive progress, the survey computer system does not accept the information I put in the line about amount of exercise or physical activity per week. Therefore cannot submit any answers. I have tried numbers only and various combinations of words and numbers etc.! Has anyone else found this problem?
    I think it is important that I contribute to the survey as I have Type 1 diabetes, and have had first ever success in managing the slow creep weight gain experienced due to an excessive [for me] level of carbs and consequent short acting insulin. I strongly believe that the low carb program is especially important due to the still persistent older information of high/carb low fat, along with the adage of 'eat less and exercise more', regularly trotted out by the diabetes nurses and medical staff.
     
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  2. himtoo

    himtoo Type 1 · Well-Known Member
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    Hi @Oskarkat
    have tagged in our admin team to have a look at this for you.

    thanks for your understanding and patience.
     
  3. Giverny

    Giverny Friend · Admin
    Administrator

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    That field in particular requires a numerical value only (can't put any text or punctuation in with it). This has been passed on to the relevant members of our team.

    For now, the only workaround I can see is working out your total exercise in minutes then typing that into the field.

    Sorry about the inconvenience!
     
  4. BarbaraG

    BarbaraG Type 2 · Well-Known Member

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    I've also had the email asking me to fill it in, but got stuck on the medication page. I put in the metformin I take and answered the question about energy level.... and I get an error saying This question requires and answer.

    I've answered the bleeping question!
     
  5. AndBreathe

    AndBreathe I reversed my Type 2 · Expert
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    Barbara, I'll tag @Giverny and @CaptainWard who should be able to ensure this is investigated and resolved for you.

    Thanks for reporting it.
     
  6. BarbaraG

    BarbaraG Type 2 · Well-Known Member

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  7. Squire Fulwood

    Squire Fulwood Type 2 · Expert

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    I had problems with the question about what medication I was not on and it insisted on answer. I can't remember what I entered but since I am not on it I don't suppose it matters.
     
  8. AndBreathe

    AndBreathe I reversed my Type 2 · Expert
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    Squire, I'll tag @Giverny and @CaptainWard who should be able to ensure this is investigated and resolved for you too. :)
     
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