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Message: <blockquote data-quote="gennepher" data-source="post: 2356994" data-attributes="member: 238814">I have friends who like the new systems with less communication with people. They say they find it less hassle than phone calls and music and waits etc which I have never experienced, but I can see my friends are frustrated (this is pre Covid days when you could hug a friend!) with that system.As you say, you have the luxury of a phone call (as a hearing person) when things go  belly up on these automated systems. But, I am hazarding a guess (from a friend's recent experience), that the phone call option is going to be limited or nil or hidden in the depths of the website (as she found when trying to sort something very important in the last few days). I am afraid we are working towards complete automation of these contacts with doctors or businesses etc [USER=493719]@jjraak[/USER] and if you don't fit in one of their pre ordained 'tick' boxes, that is it I am afraid. You are doomed.It will be soon time to head for the hills and the isolated caves in rural Wales and Scotland. I don't think England has very many totally isolated places. Better get your feet back on track as soon as possible...and get back on that important motorbike of yours...</blockquote>

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