Bluetit1802
Legend
- Messages
- 25,216
- Type of diabetes
- Treatment type
- Diet only
Defo agree with BT emails. I frequently, like every other day, have error messages telling me my password is incorrect, when I know full well it isn't. On most occasions I change the password successfully, but on other occasions when I try to do this I am told they don't recognise me and to use the "forgot password" option. I do this, then get a message saying they will email me with my password. ***. I CAN'T RECEIVE ANY EMAILS because my password is "incorrect". There is no way round it but to either use the on-line chat or telephone. I have asked why this happens, and been told someone has tried to hack my account, albeit they were unable to crack the password, but the BT security person locked my account anyway. Well, gee thanks. The last time this happened, it took me a whole day to get it sorted.