- Messages
- 70
- Type of diabetes
- Type 1
- Treatment type
- Insulin
Don’t try to upgrade your Dexcom while your on holiday.
I have new G7 sensors but was using up my last G6 sensor while heading off for an extended holiday to Gibraltar expecting to just switch over to G7 while away.
I’m now stuck, the last G6 has now finished and the new G7 app won’t work.
On loading the G7 app it insists on using the iPhone location feature to verify location, the screen then says there is a location error and to contact Dexcom support.
Dexcom support have been helpful but say they have never encountered this problem before and will need to escalate which may take a couple of days.
What was supposed to be a simple switch from G6 to G7 has left me without either. I don’t fancy cutting my holiday short to fly back to the UK just to get the app to work.
I have new G7 sensors but was using up my last G6 sensor while heading off for an extended holiday to Gibraltar expecting to just switch over to G7 while away.
I’m now stuck, the last G6 has now finished and the new G7 app won’t work.
On loading the G7 app it insists on using the iPhone location feature to verify location, the screen then says there is a location error and to contact Dexcom support.
Dexcom support have been helpful but say they have never encountered this problem before and will need to escalate which may take a couple of days.
What was supposed to be a simple switch from G6 to G7 has left me without either. I don’t fancy cutting my holiday short to fly back to the UK just to get the app to work.
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