• Guest - w'd love to know what you think about the forum! Take the 2025 Survey »

Libre Freestyle Librelink using with Apple iOS - a warning if you have sensor failures

I have an IPhone 12 on 18.6.2 and it worked fine until I changed the capter on Sunday 12/10 at 23.00. Since then I have lost the blue tooth connection. I rang Abbott France who admitted they are not up to date. Having worked for IBM for 37 years I cannot imagine how a company like Abbott making essential health care equipment can be so casual releasing software that is not compatible with the current the IPhone release . I miss all my alarms so my life is on edge. I am 91 male,living in France for 31 years and on insulin since 1973. ,
 
I appreciate this an iOS thread, but their Android interaction is so hot either. After upgrading from the Galaxy S9 (no issues at all, even Do Not Disturb worked perfectly), to Galaxy S20+, and then 2 years later to the Galaxy S23Ultra, I have no alarms. I phoned Abbott, I played ping pong email with them trying to get the issue sorted. Abbott's answer was to give me a reader. However, Abbott sent me a Libre 3 sensor instead of the reader. Well this coincided with my S23Ultra coming back from repair and had been factory reset. I reloaded all my apps except Libre 2 and loaded Libre 3 app. I inserted the Libre 3 sensor and had a complete fortnight with absolutely no issues whatsoever. Do Not Disturb worked flawlessly, it was perfect. When it ended I had to reinstall Libre 2 and go back to my Libre 2 sensor and the second I opened it, no alarms. Updating to Libre 2+ has made no difference. I know it sounds like a simple solution, but put the hardware from the Libre 3 into Libre 2+ sensors and download Libre 3 software and I'll be sorted.;)
 
I’m on iOS 18.6.2 with an iPhone 14, just changed over to libre 2 plus & it keeps losing signal even when it’s next to me, sometimes I turn Bluetooth off then on again, sometimes just leave it & it comes back eventually
I’ve got the alarms turned off so I can run Shuggah & Zukka at the same time, get 3 slightly different readings from the same sensor
 
I’m using a iPhone 12 mini with latest IOS and my alarms are fine and it sends data to my diabetic team so I’m happy
 
Support for iOS 18.5 has been added to the versions supported. Problem is Apple are up to iOS 18.7 and 18.5 is unavailable. Therefore the app is not deemed compatible with a current iPhone.
 
Is anyone successfully using LKIbre 2 + with iPones 12 mini on IOS please.
After 2 years of mainly good experience with Libre 2 my iphone 12 mini updated to IOS 26 and now 26.1.
After multiple sensors failures Abbot sent a 'Reader'. This worked for a few days and then said replace sensor.
Replaced sensor and activated with reader - still getter error Er0, 2014.
Would really like to go back to the iphone.
 
I'd say that compatibility appears to be random. I have used my old iPhone with unsupported software and it's been fine, then there are issues and so around it goes. You'll see on here that people with the same iOS version where one will be fine and the other with problems so severe that they go back to using a reader. I have settled on iOS 18.3 and had no problems. I can't upgrade the iOS because by the time Abbott confirm compliance the iOS version has moved on and iPhone doesn't allow you to upgrade to anything other than the latest version. I suspect at some stage I'll gamble an up date but not at the moment.

Abbott seem immune, or ignorant, of the criticisms of the situation. In response to my last email with them they said 'We do not have a specific timeframe for when new operating systems are going to be tested'. I guess that's true for all iOS developers, but I believe that Apple do have a test programme where they liaise with developers and I don't understand why Abbott cannot join that (I assume they haven't as they seem to be in the dark about the timetable for updates).

I can't understand why Abbott are wasting time checking compliance with an iOS version that is no longer available.

In their stock responses they tell users to check compatibility with their compatibility listing that is buried in their website. You'll need to check every day to try to beat the iOS update and I can't understand why Abbott can't create a database of people who have asked to be notified when a new compatibility list is published. They simply don't seem interested.

I think the freestyle product is great and has transformed users' understanding of their own blood glucose levels but the system is let done by flaky software. Yes, the reader is a viable alternative, but the system is promoted on the images of the use of a phone to monitor levels, albeit with a subtle disclaimer.

Sorry for the long post but I live in hope that someone at Abbott might read it and see things from a user's perspective.

Edited for typo
 
Back
Top