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How to tell if a primary care diabetes nurse is any good?

tioca

Member
Messages
16
I'm a bit baffled. I developed T2D 11 years ago. I've since moved GP surgeries twice, receiving what I thought to be good care from the diabetes nurses. Admittedly their advice has differed hugely, and has also differed from that at the T2D programme run by the local hospital. But I felt that I was talking to people who knew something about T2D and that their different opinions could be questioned and clarified. Since moving to my current GP practice I see a variety of nurses in the diabetes team, but I don't get the feeling that they have much knowledge. At one appointment they might tell me to change my metformin dose from the morning to evening, at the next the same nurse will be querulous and ask why I changed. I feel as if they look at a flowchart but don't listen to any problems I might have, and they're definitely not interested in any data that I get from my Libre 2+ sensors that the GP practice prescribes for me. They tell me the software is too expensive to monitor it themselves (my understanding is that it's free, ditto training and installation) but won't look at the printouts I take. Anything I take to appointments is pushed back at me to take home, without reading. But I feel that my time-in-range data is useful, ditto the way my glucose rises way above range towards late morning even on a low-carb diet. It disappoints me that they won't even look at it.

I wonder if my expectations are too high, based on previous experience. At my last GP surgery the excellent diabetes nurse had just finished a masters degree, had brilliant dietary advice and was very sympathetic and encouraging. Unfortunately she left.

I recently left the ASCEND-PLUS trial after being put on the placebo. My HbA1C has risen quite substantially but it's my time-in-range that worries me most. When I mentioned to the nurse that some people on this forum, who'd also left the trial after being on the placebo, had been prescribed Rybelsus by their GP practice after they described how much difference it had made to them. She said that that kind of thing shouldn't be discussed on forums and I shouldn't have been able to read about what other people are prescribed. It feels to me that they have a very paternalistic culture and it almost feels as if I walk into the stone age when I walk into the appointment room.

Other than doing blood, urine, weight and foot tests, and then not coming up with any solutions if my HbA1C doesn't meet their expectations (each nurse tells me I should have a different target) and basically just fiddling with the timing of metformin and wondering in a disparaging way why I'm on empaglaflozin (it was prescribed by a consultant, which they should be able to see on my chart), should I be expecting any discussion of recent research, any thoughts on what might work better, any explanation of how they've come up with whatever target they give me on the day, etc etc? I mentioned to several local friends with T2D that it feels to me like they've had maybe 2 weeks training at that surgery and they all agreed - one laughed and said she didn't think they'd even had that much. Is there a way to find out what training they've had? Because it seems to me that their inability and reluctance to discuss my own observations and thoughts, and the fact they have never had anything interesting to say, might be defensive due to lack of knowledge. If I could find out who's good, in that surgery or nearby surgeries, I'd happily do my best to be seen by those people.

Are there any questions I can ask them to find out if they've completed suitable post-qualification training (and when) without sounding rude? Or might there be a register somewhere? I'm desperate to have an adult conversation with someone who'd be interested in my Libre data and also in what other options might be out there.

I'm reaching the point of trying to find a private practice that can help but I wouldn't know how to start looking.

eta, I've checked the Nursing and Midwifery Council register and there are no "subsequent qualifications" listed for the diabetes nurses I see. If they've done specialist DSN training, should it be seen on here? Or are DSN's registered elsewhere?
 
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I have never had a problem with the nurses at my surgery, but for the last few of years I have had my diabetes reviews with the surgery pharmacist. He has been very open to conversations about my medications (I guess that’s an obvious thing to say!) You mention Rybelsus, I was on that for two years and it was very effective for weight loss and blood sugar control, along with a low carb diet. A couple of months ago I was getting bad heartburn from the Rybelsus, I booked an appointment with the pharmacist again and was switched to Mounjaro. I had my annual review last week and he was very interested in how I kept my HbA1c under such good control, I mentioned my low carb diet (under 40g/day) and the fact that I wear a Dexcom. Both facts surprised him. He asked had I tried eating higher carb since starting Mounjaro and I said no I hadn’t. He suggested to try higher carb for a week to see how it affected me. He got me to agree to him seeing my data from Dexcom. Anyway a little higher carb didn’t make any difference, so it was decided to stay on current medication.
I suppose what I’m saying is you’ve had bad luck with the staff you’ve met. Does your surgery have a pharmacist who you could talk to?
 
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My knowledge is probably a little out of date, but up to 2017 I can be sure that there were no specific training/registration requirements for the role of diabetic nurse in a general practice. Most practices appointed a nurse to do the things that the Quality and Outcomes Framework (for general practice) requires them to do in respect of diabetes. Some nurses had no specific training, some had a half-day course, others maybe a little more. Accounts from people on the forum show huge differences in what they experience in terms of how skilled and knowledgeable nurses are. I'm not sure that practices would necessarily want to train up their nurses, who would probably be more likely to leave for better paid roles once trained. And because the GPs don't see diabetic patients anymore for their diabetes, the GPs have themselves become deskilled.

This was foreseen when the QoF was first introduced back in 2003 as part of the new GP contract....but it was introduced anyway.

I have to say that the (two) nurses I've seen at my practice since dx in 2019 have been fine, although I have had to be assertive on a couple of occasions.

You have to remember that the system believes that T2 is progressive and the aim is therefore limited to managing and slowing the progression of the disease. The QoF is mainly about monitoring - the foot and eye checks, the Hba1cs, the weighing. Treatment is medication, starting with metformin and working through the options.
 
I'm a bit baffled. I developed T2D 11 years ago. I've since moved GP surgeries twice, receiving what I thought to be good care from the diabetes nurses. Admittedly their advice has differed hugely, and has also differed from that at the T2D programme run by the local hospital. But I felt that I was talking to people who knew something about T2D and that their different opinions could be questioned and clarified. Since moving to my current GP practice I see a variety of nurses in the diabetes team, but I don't get the feeling that they have much knowledge. At one appointment they might tell me to change my metformin dose from the morning to evening, at the next the same nurse will be querulous and ask why I changed. I feel as if they look at a flowchart but don't listen to any problems I might have, and they're definitely not interested in any data that I get from my Libre 2+ sensors that the GP practice prescribes for me. They tell me the software is too expensive to monitor it themselves (my understanding is that it's free, ditto training and installation) but won't look at the printouts I take. Anything I take to appointments is pushed back at me to take home, without reading. But I feel that my time-in-range data is useful, ditto the way my glucose rises way above range towards late morning even on a low-carb diet. It disappoints me that they won't even look at it.

I wonder if my expectations are too high, based on previous experience. At my last GP surgery the excellent diabetes nurse had just finished a masters degree, had brilliant dietary advice and was very sympathetic and encouraging. Unfortunately she left.

I recently left the ASCEND-PLUS trial after being put on the placebo. My HbA1C has risen quite substantially but it's my time-in-range that worries me most. When I mentioned to the nurse that some people on this forum, who'd also left the trial after being on the placebo, had been prescribed Rybelsus by their GP practice after they described how much difference it had made to them. She said that that kind of thing shouldn't be discussed on forums and I shouldn't have been able to read about what other people are prescribed. It feels to me that they have a very paternalistic culture and it almost feels as if I walk into the stone age when I walk into the appointment room.

Other than doing blood, urine, weight and foot tests, and then not coming up with any solutions if my HbA1C doesn't meet their expectations (each nurse tells me I should have a different target) and basically just fiddling with the timing of metformin and wondering in a disparaging way why I'm on empaglaflozin (it was prescribed by a consultant, which they should be able to see on my chart), should I be expecting any discussion of recent research, any thoughts on what might work better, any explanation of how they've come up with whatever target they give me on the day, etc etc? I mentioned to several local friends with T2D that it feels to me like they've had maybe 2 weeks training at that surgery and they all agreed - one laughed and said she didn't think they'd even had that much. Is there a way to find out what training they've had? Because it seems to me that their inability and reluctance to discuss my own observations and thoughts, and the fact they have never had anything interesting to say, might be defensive due to lack of knowledge. If I could find out who's good, in that surgery or nearby surgeries, I'd happily do my best to be seen by those people.

Are there any questions I can ask them to find out if they've completed suitable post-qualification training (and when) without sounding rude? Or might there be a register somewhere? I'm desperate to have an adult conversation with someone who'd be interested in my Libre data and also in what other options might be out there.

I'm reaching the point of trying to find a private practice that can help but I wouldn't know how to start looking.

eta, I've checked the Nursing and Midwifery Council register and there are no "subsequent qualifications" listed for the diabetes nurses I see. If they've done specialist DSN training, should it be seen on here? Or are DSN's registered elsewhere?

I don’t know if you have time but I like to keep myself informed as far as possible and there are many courses available some with little or no cost to help understand the subject

I haven’t done one for a while but a quick google search gives me https://freecoursesinengland.co.uk/understanding-the-care-and-management-of-diabetes/#start

 
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I don’t know if you have time but I like to keep myself informed as far as possible and there are many courses available some with little or no cost to help understand the subject

I haven’t done one for a while but a quick google search gives me https://freecoursesinengland.co.uk/understanding-the-care-and-management-of-diabetes/#start

Thank you. I believe that I do understand the subject. I'm not clear how I gave the impression that I don't, in my original post. It's the diabetes nurses at the practice that don't, and they don't listen. I can quote research, I can try to show them my Libre data, I can discuss side-effects of meds - they have zero interest. I have, in the past, printed out a 5 bullet-point slide to try to point out what my issues are and it was pushed back to me without being read.

Or are you suggesting those courses for the nurses at my practice? If so, how do you suggest I bring the subject up?

Basically, I want to feel heard. When posting here, when talking to my diabetes nurses, etc etc. What I tend to hear is what people want to tell me. I don't see any sign that what I've said or can demonstrate is of any interest.
 
I can relate I have same issues with my GP currently sadly when I tell her how I'm feeling or symptoms I've been getting the feeling its like it goes in one ear and out the other. Unfortunately so many medical practitioners are trained to treat only if sick or symptomatic. They dont seem to look at preventative therapy. I dont live in the UK so not sure how it works but in Australia you can see or be referred to other medical practitioners if you're not happy with your current one.

I'm not sure how you can find what level of qualification they have but I have find some medical practices have a web page and list of their staff on their web page with a bio on each teams qualification or focus interest they have maybe see if this GP practice has one.
 
I can relate I have same issues with my GP currently sadly when I tell her how I'm feeling or symptoms I've been getting the feeling its like it goes in one ear and out the other. Unfortunately so many medical practitioners are trained to treat only if sick or symptomatic. They dont seem to look at preventative therapy. I dont live in the UK so not sure how it works but in Australia you can see or be referred to other medical practitioners if you're not happy with your current one.

I'm not sure how you can find what level of qualification they have but I have find some medical practices have a web page and list of their staff on their web page with a bio on each teams qualification or focus interest they have maybe see if this GP practice has one.
Thank you :) That's where I started. I then looked at the official professional registers. Unfortunately nurses don't have to enter their advanced training on the UK register. There is a specialised register but you can't search by name, you need a PIN that's unique to the practitioner. Asking for their PIN could be seen as rude. I'm just not sure how to start the converstaion about their training and qualifications. The NHS is extremely paternalistic and you can easily be labeled as a "naughty patient". My GP loves that I am so knowledgeable and that I come prepared with research and opinions. She says she wishes all patients were like me. But she admits that diabetes is not her specialised area. She has said that she'll happily listen to what the nurse says, if the nurse is unable to precribe the meds I want herself. But the nurse refused to do that - she said that if my GP tried to prescribe Ryblesus she'd fail.

My problem is with the diabetes team at the surgery, and I just cannot work out what skills and knowledeg they have or if they're competent at the level I need (I have other endocrine issues that exclude a lot of standard diabetes approaches).
Other diabetes nurses at other practices have been competent and have openly explained their qualifications and interests. I can't have that type of conversation at my current surgery so I'm trying to find out myself.
 
Thank you. I believe that I do understand the subject. I'm not clear how I gave the impression that I don't, in my original post. It's the diabetes nurses at the practice that don't, and they don't listen. I can quote research, I can try to show them my Libre data, I can discuss side-effects of meds - they have zero interest. I have, in the past, printed out a 5 bullet-point slide to try to point out what my issues are and it was pushed back to me without being read.

Or are you suggesting those courses for the nurses at my practice? If so, how do you suggest I bring the subject up?

Basically, I want to feel heard. When posting here, when talking to my diabetes nurses, etc etc. What I tend to hear is what people want to tell me. I don't see any sign that what I've said or can demonstrate is of any interest.

My apologies

I’ll be straight forward .

I’ve pretty much given up getting help with this disease from the nhs

I now pay for my own testing, keep myself informed as much as possible by courses and reading research . Use chat gpt and a private endocrinologist called David Cavan. He’s written several books on the subject which are pretty much straight forward to read

Hope this helps?
 
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