- Messages
- 20
- Type of diabetes
- Type 1
- Treatment type
- Insulin
I get so frustrated with abbot - the supplier to the NHS (and private customers like Zoe & USA private insurance etc). Their communication is dreadful. I had a sensor fall off so went on site to get number for helpline (you have to give sensor code etc and they replace) - only to see this message by chance. When asked for more details - helpline person says “an email was sent to all customers” - yet again, no email. They said this with a previously update and then forced to apologise as most users experienced a total loss of access for 3 + days. So been advised today to turn updates off (affecting security of devices) to prevent total loss of function until this is tested. In what universe does “total loss of function” mean “may affect your experience”!!!!! Where does it say that on this website notice? - we all use their bloody app, why can’t they communicate via the app?? Why don’t they send emails out??
Why don’t they say - a new update needs to be tested. It’s release date is x we intend to full test by x and will notify you as soon as completed -
What if anything, as our campaigning body doing about this?
Users who haven’t seen the website alert - suggest you don’t updated
Why don’t they say - a new update needs to be tested. It’s release date is x we intend to full test by x and will notify you as soon as completed -
What if anything, as our campaigning body doing about this?
Users who haven’t seen the website alert - suggest you don’t updated