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Accuchek Insight - online ordering not possible

Discussion in 'Insulin Pump Forum' started by Stephen_T, Oct 20, 2019.

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  1. Stephen_T

    Stephen_T Type 1 · Member

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    Accuchek/Roche have disabled the online ordering facility to reorder accuchek insulin pump supplies. Now orders can only be made during office hours calling the order telephone number, being placed into a queue and telling someone what I want to order.

    A previously efficient process of ordering consumables online has been made difficult and inconvenient.
     
    • Hug Hug x 1
    #1 Stephen_T, Oct 20, 2019 at 8:07 PM
  2. Fndwheelie

    Fndwheelie Type 2 · Well-Known Member

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    Probably to save money. My catheter supplies used to be provided by a medical supplies company, they phoned me every month, reminded me it was time to re-order asked me what I needed, I agreed to what I wanted. They then contacted my GP got the prescription and mailed me my supplies. To save money they stopped this, now I have to phone a designated NHS continence nurse weekday mornings only. Really annoying as I now have to remember to phone through in a really restricted time, rather than someone phoning me when I’m getting low.
     
    #2 Fndwheelie, Oct 21, 2019 at 12:41 AM
  3. Chas C

    Chas C Type 1 · Well-Known Member

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    Personally I do not find it an issue, in 8 years using Roche pumps I've hardly ever been on a queue longer and a minute or two and mostly less than 30 secs.
     
    #3 Chas C, Oct 21, 2019 at 6:02 PM
  4. ealingr

    ealingr Type 1 · Well-Known Member

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    #4 ealingr, Oct 21, 2019 at 10:57 PM
  5. Gaz-M

    Gaz-M Type 1 · Well-Known Member

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    the website is being updated so will be back in the near future
     
    #5 Gaz-M, Oct 22, 2019 at 8:39 PM
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