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Cracked Medtronic 640G Critical Failure Code!


Hmmm... they have DEFINITELY had reports of cracking, I'm **** sure of that!! I have also reported this latest cracked pump to Yellowcard (you should do the same!). I wouldn't have been able to see this crack if I didn't have my glasses on and a very bright light off my phone on!
 
Always at the worst time isnt it? if it helps im on my 3rd Animas vibe due to the same problem
 
Engineer88 said:
Always at the worst time isnt it? if it helps im on my 3rd Animas vibe due to the same problem
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Ahh, it always seem to happen on a weekend with me! Lol! I've let a nice lady called Angela at Medtronic know about it as I've been chatting to her since it had a reboot at the weekend! I ran a self-test on it (as she asked me to do) and it passed. I know that if it got submerged in water it would die pretty much instantly though! Lol!

That's a shame to hear about the Animas Vibe doing the same as that was going to be the pump I was thinking of getting switched to!!
 
they are good at replacing them though, they are saying its down to over tightening the battery cap in our case
 
Nope, I have never over tightened the battery cap, the crack doesn't start at the top of the battery case anyway, it's down the slightly thinner plastic on the very back. She said something in her email to me today which suggested they are aware of a defect with the casing and are keeping track of pumps that are cracking so there is definitely an issue with them. My advice is if you own ANY type of waterproof pump, check them regularly for cracks!!!!
 
When i had my pump training i was told to remove it prior to having a shower despite it veing waterproof. Having said that I've since read that hot showers could actually cause the insulin to coagulate in the tubing as its a bit like a protien and could act like egg white.

Maybe we all should get into the habit of doing a visual check of our pumps during a set change. I always check the old canular that i remove.

Regards
Martin
 
Spicey245 said:
That's a shame to hear about the Animas Vibe doing the same as that was going to be the pump I was thinking of getting switched to!!
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I've had an animas pump for more than 6 years and haven't had one crack in all that time. There's been a couple of pump failures for different reasons. On each occasion the pump has been replaced promptly without fuss.
 

When I was choosing my pump (I had a choice between Medtronic 640 and the Vibe) I googled for weeks (literally) I did read some people commenting about the Medtronic casing being weaker and the clip breaking off too. That was the main reason I chose the Vibe.

Perhaps you could ask Medtronic if they have other reports of this happening?
 
The 640G and Vibe are made from the same type of plastic that is solid and rigid y and doesnt absorb shock from falling on to a hard surface like laminate floor as an example so not that surprising that the plastic is prone to cracking in vulnerable areas like on the Vibe it's around the battery cap.
The Combo Spirit was made from a different type of plastic that was light in weight but the Insight is made from a plastic similar to the 640 and Vibe. Some of the cracking is also due to the design of the pump and the type of reinforcement that is used to try to prevent cracking.
 
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@iHs What was the old D Tron made of? That seemed much harder casing.
 
azure said:
@iHs What was the old D Tron made of? That seemed much harder casing.
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no idea, but most things manufactured years ago were made to last, but not so anymore.

A tip from me is that the Vibe metal pump clip is also compatible with the 640G
 
iHs said:
no idea, but most things manufactured years ago were made to last, but not so anymore.

A tip from me is that the Vibe metal pump clip is also compatible with the 640G
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Oh that's interesting, I didn't know that! The Vibe clip is a LOT more robust than the Medtronic one, thanks for the tip!

Well, it sounded in the ladies email (she was lovely by the way and has been a great help) that they have had a few accounts of other cracks so there's clearly an issue. My DSN emailed me this morning asking how I got on with Medtronic. I can't fault them, they have been great, really helpful and lovely. I asked the lady from Medtronic for a purple pump too which she was only too happy to order for me and she emailed me back this morning to say it was on it's way. Should arrive on Monday! So will spend the weekend downloading my pump data! Lol!
 
So, I've got yet ANOTHER cracked pump! This will be my 4th new pump since 2015!!
 
Hiya @Spicey245 - Whereabouts is the crack on it ? I had one this year, it went all the way round the battery casing, not sure when it happened or even how but it was replaced with a loan pump within 1 day.
 
Juicyj said:
Hiya @Spicey245 - Whereabouts is the crack on it ? I had one this year, it went all the way round the battery casing, not sure when it happened or even how but it was replaced with a loan pump within 1 day.
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Mine is around the battery casing this time too and down the back!!
 
Snapsy said:
Oh @Spicey245 , I remember this thread from last year and I am so so sorry that it's happened AGAIN!

Hugs!

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Thanks @Snapsy! They have told me there is a 2 week wait for a new one so will just have to hope and pray that this one doesn't give a critical error! :-/
 
Spicey245 said:
Thanks @Snapsy! They have told me there is a 2 week wait for a new one so will just have to hope and pray that this one doesn't give a critical error! :-/
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Last night I posted that my pump had stopped working. On close inspection today, I can see a crack from the battery compartment right down the casing. I didn't notice it last night, but I know why it stopped working as I did an Aqua class last Wednesday. Interesting that so many people have reported same issue.
 
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