Dexcom 1 - App Issues

Brookemurph

Active Member
Messages
31
Type of diabetes
Type 1
Treatment type
Insulin
Hello all,

Is anyone else experiencing the below?

IMG_4319.jpg


My dexcom one app has been playing up the past few days. When I’m trying to open the app it seems frozen on the loading screen and it never loads.
Eventually the app opens once I’ve closed it and opened it so many times. The app has loaded up a few times and there not be any readings either,

I’m trying to pair a new sensor and the app either won’t open or gets stuck on the home page. Clicking the settings tab on the bottom or any button for that matter doesn’t do anything.

Any advice?
 

EllieM

Moderator
Staff Member
Moderator
Messages
9,595
Type of diabetes
Type 1
Treatment type
Pump
Dislikes
hypos and forum bugs
Have you tried phoning the dexcom helpline? They've always been very helpful to me with g6 and g7 in Aotaroea/ New Zealand