dexcom g7 data retrevial

Diabeticger

Diabeticger

Well-Known Member
Messages
112
Type of diabetes
Type 1
Treatment type
Insulin
Dislikes
Bread, Potatoes, anything Carby
evening all, does anyone know if it's possible to retrieve lost data off the G7, the app on my phone crashed and when I reopened it, it said needed to reset the app , but it wiped the data completely
 
EllieM

EllieM

Moderator
Staff Member
Messages
9,327
Type of diabetes
Type 1
Treatment type
Pump
Dislikes
forum bugs
Have you tried looking at clarity?
 
oldgreymare

oldgreymare

Well-Known Member
Messages
542
Type of diabetes
Type 1
Treatment type
Pump
Dislikes
Commuting, overcrowded spaces, especially after the arrival of covid-19...
Diabeticger said:
doh !!!!
Click to expand...
I've had the occasional G7 sensor malfunction (usually do to me knocking my arm on a doorway) but never to a degree that all my stored data was wiped. If Clarity is also showing a blank, time to talk to the Dexcom Support desk and get them to flag to the Tech desk to see if there is a backup of your data that they can restore.

I've always found Dexcom Support to be pretty helpful.
 
  • Agree
Reactions: EllieM
Top Bottom