Hello,
I was recently moved from Freestyle Libre 2 sensors to Dexcom One sensors by my GP practice after my hospital diabetic clinician recommended the switch. I picked up my Dexcom One sensors a number of weeks ago only to find there was no transmitter supplied with the sensors. Went to my GP and was given a letter which was sent to them from my diabetic clinician saying that the transmitters are supplied from the pharmacy without a prescription.
Took the letter to the pharmacy. Was told that I cannot receive the sensors for free without a prescription.
Went to the diabetic clinician at the hospital to tell them I cannot get a transmitter unless I pay or get one on prescription. The clinician told me that the pharmacy should supply the transmitters and that I should get back to the pharmacy and ask the GP to get them to remind the pharmacy that they should supply me with transmitters.
Yesterday, I asked the GP for new Dexcom One sensors (current prescription runs out today) and included a request for the GP to ask the pharmacy for a new transmitter (following the orders of my clinician). Today my request was rejected - both sensors and transmitter.
I have put in a new request (all my prescription requests are electronic) for just the sensors, politely pointing out that they had also rejected my request for sensors in the process, asking them where do I get new sensors if they reject the request.
To put it politely, I am somewhat annoyed. And sensorless. And transmitterless.
I was recently moved from Freestyle Libre 2 sensors to Dexcom One sensors by my GP practice after my hospital diabetic clinician recommended the switch. I picked up my Dexcom One sensors a number of weeks ago only to find there was no transmitter supplied with the sensors. Went to my GP and was given a letter which was sent to them from my diabetic clinician saying that the transmitters are supplied from the pharmacy without a prescription.
Took the letter to the pharmacy. Was told that I cannot receive the sensors for free without a prescription.
Went to the diabetic clinician at the hospital to tell them I cannot get a transmitter unless I pay or get one on prescription. The clinician told me that the pharmacy should supply the transmitters and that I should get back to the pharmacy and ask the GP to get them to remind the pharmacy that they should supply me with transmitters.
Yesterday, I asked the GP for new Dexcom One sensors (current prescription runs out today) and included a request for the GP to ask the pharmacy for a new transmitter (following the orders of my clinician). Today my request was rejected - both sensors and transmitter.
I have put in a new request (all my prescription requests are electronic) for just the sensors, politely pointing out that they had also rejected my request for sensors in the process, asking them where do I get new sensors if they reject the request.
To put it politely, I am somewhat annoyed. And sensorless. And transmitterless.