Dexcom One transmitters - cannot get them for free.

[Brekkybic]

Hello,

I was recently moved from Freestyle Libre 2 sensors to Dexcom One sensors by my GP practice after my hospital diabetic clinician recommended the switch. I picked up my Dexcom One sensors a number of weeks ago only to find there was no transmitter supplied with the sensors. Went to my GP and was given a letter which was sent to them from my diabetic clinician saying that the transmitters are supplied from the pharmacy without a prescription.

Took the letter to the pharmacy. Was told that I cannot receive the sensors for free without a prescription.

Went to the diabetic clinician at the hospital to tell them I cannot get a transmitter unless I pay or get one on prescription. The clinician told me that the pharmacy should supply the transmitters and that I should get back to the pharmacy and ask the GP to get them to remind the pharmacy that they should supply me with transmitters.

Yesterday, I asked the GP for new Dexcom One sensors (current prescription runs out today) and included a request for the GP to ask the pharmacy for a new transmitter (following the orders of my clinician). Today my request was rejected - both sensors and transmitter.

I have put in a new request (all my prescription requests are electronic) for just the sensors, politely pointing out that they had also rejected my request for sensors in the process, asking them where do I get new sensors if they reject the request.

To put it politely, I am somewhat annoyed. And sensorless. And transmitterless.

 

[h884]

Hello,

I was recently moved from Freestyle Libre 2 sensors to Dexcom One sensors by my GP practice after my hospital diabetic clinician recommended the switch. I picked up my Dexcom One sensors a number of weeks ago only to find there was no transmitter supplied with the sensors. Went to my GP and was given a letter which was sent to them from my diabetic clinician saying that the transmitters are supplied from the pharmacy without a prescription.

Took the letter to the pharmacy. Was told that I cannot receive the sensors for free without a prescription.

Went to the diabetic clinician at the hospital to tell them I cannot get a transmitter unless I pay or get one on prescription. The clinician told me that the pharmacy should supply the transmitters and that I should get back to the pharmacy and ask the GP to get them to remind the pharmacy that they should supply me with transmitters.

Yesterday, I asked the GP for new Dexcom One sensors (current prescription runs out today) and included a request for the GP to ask the pharmacy for a new transmitter (following the orders of my clinician). Today my request was rejected - both sensors and transmitter.

I have put in a new request (all my prescription requests are electronic) for just the sensors, politely pointing out that they had also rejected my request for sensors in the process, asking them where do I get new sensors if they reject the request.

To put it politely, I am somewhat annoyed. And sensorless. And transmitterless.

Hi Brekkybic

I am a Dexcom One user. I get the sensors and transmitters on prescription. I have never had any issues getting either. There is a pharmacist based at our GP practice and I have found them very helpful in sorting out problems similar to yours. GPs and receptionists are generally not that helpful.
Hope you get this sorted soon

 

[EllieM]

Maybe it would help to phone dexcom for advice but I like @h884 's suggestion that a (competent) pharmacy should be able to help you. (My addition of the word competent.)

 

[Jaylee]

Hello,

I was recently moved from Freestyle Libre 2 sensors to Dexcom One sensors by my GP practice after my hospital diabetic clinician recommended the switch. I picked up my Dexcom One sensors a number of weeks ago only to find there was no transmitter supplied with the sensors. Went to my GP and was given a letter which was sent to them from my diabetic clinician saying that the transmitters are supplied from the pharmacy without a prescription.

Took the letter to the pharmacy. Was told that I cannot receive the sensors for free without a prescription.

Went to the diabetic clinician at the hospital to tell them I cannot get a transmitter unless I pay or get one on prescription. The clinician told me that the pharmacy should supply the transmitters and that I should get back to the pharmacy and ask the GP to get them to remind the pharmacy that they should supply me with transmitters.

Yesterday, I asked the GP for new Dexcom One sensors (current prescription runs out today) and included a request for the GP to ask the pharmacy for a new transmitter (following the orders of my clinician). Today my request was rejected - both sensors and transmitter.

I have put in a new request (all my prescription requests are electronic) for just the sensors, politely pointing out that they had also rejected my request for sensors in the process, asking them where do I get new sensors if they reject the request.

To put it politely, I am somewhat annoyed. And sensorless. And transmitterless.

Do you have a currant prescription charge exemption certificate? (Mine looks like a white NHS credit card.)

 

[eventhorizon]

I get my Dexcom one and transmitter from the local pharmacy. I order them like all my other supplies. Never had a problem. I'm pretty sure it's your GP who needs to sort this out.

 

[searley]

The only way the pharmacy gets paid for their stock is if you pay, or you have a prescription.. so the pharmacy is correct that you need a prescription for a transmitter

 

[Brekkybic]

Thank you to all of you who have replied. I have an appointment at the hospital on Friday so I will bring up the issue again with them. I did manage to get a prescription for the sensors after the surgery had turned it down but I’m still without a new transmitter. Having read the replies to my question it appears to me that the fault may possibly lie with the hospital. I’m assuming they are giving similar advice to other patients and, as a result, those patients may also be having problems.

 

[Art Of Flowers]

I suggest to ask your doctor to switch you to the Dexcom One+. This has the same form factor as the Dexcom G7 with a built in transmitter. The Dexcom One+ is also cheaper than the Dexcom One.

The One+ has a 30 minute warm up time and a 12 hour grace period at the end of the 10 days for you to switch to a new sensor.

 

[ert]

Thank you to all of you who have replied. I have an appointment at the hospital on Friday so I will bring up the issue again with them. I did manage to get a prescription for the sensors after the surgery had turned it down but I’m still without a new transmitter. Having read the replies to my question it appears to me that the fault may possibly lie with the hospital. I’m assuming they are giving similar advice to other patients and, as a result, those patients may also be having problems.

The same thing happened to me. I have a prescription for Dexcom One sensors from my specialist team which I order on my repeat prescription. I email my GP has to order a transmitter to the every three months and they write out a separate prescription. As a diabetic, I have an exemption card which means I do not pay for prescriptions.