My normal DN is lovely but pretty useless to be honest. Actually this is unfair, she gets me what I want/need, if I ask her for things like tests etc. She is very helpful, just isnt much help with advice. My new DSN is kind, gives me loads of time, listens, and seems to know her stuff, I have her mobile number, I texted her my bgs in my book she gave me (because I was proud of myself hehe) and she called me about 7pm to discuss, spent ages on the phone with me, I very much doubt she was being paid to talk to me, she makes me feel like we are working together and I have an opinion that matters. I am very very happy and greatful to have her.