Disappearing HbA1c!

[Rachox]

Since the latest update of MySugr on my iPhone my estimated HbA1c has disappeared from near the top of the screen! Have they hidden it somewhere? I can’t find it!

 

[mouseee]

Mine's still there! Just checked...

 

[Rachox]

Mine's still there! Just checked...

Did you update the app in the last couple of days?

 

[mouseee]

Nope!! Its an android phone.

 

[Europa]

Nope!! Its an android phone.

I have the same problem, my phone is an Apple 8 on IOS. I’ve just sent a query on the MySugr app helpline. Fingers’ crossed they can do something!

 

[Europa]

I have the same problem, my phone is an Apple 8 on IOS. I’ve just sent a query on the MySugr app helpline. Fingers’ crossed they can do something!

I didn’t update the app myself, but I have a sneaky suspicion it was done automatically (I looked at the instructions manual and the date at the top is “Version 3.90.1_IOS - 24-03-04”.

 

[Rachox]

I have the same problem, my phone is an Apple 8 on IOS. I’ve just sent a query on the MySugr app helpline. Fingers’ crossed they can do something!

Thanks! Glad I’m not alone, my instruction manual says the same version as you. Interestingly the manual does mention the estimated HbA1c. I too have now sent a query to the helpline. I’ll post here if I hear back from them.

 

[searley]

It will disappear if there is not enough bg readings even in a single day..

I've had it before where I've only done 1 test in a day so the hva1c goes away

 

[Rachox]

It will disappear if there is not enough bg readings even in a single day..

I've had it before where I've only done 1 test in a day so the hva1c goes away

That’s not the case here, I input 4 or 5 numbers per day without fail

 

[Rachox]

I had a reply from the email I sent, here’s the pertinent part of it:

”thank you so much for reaching out to us about this. You've discovered a bug in our app.
Our developers are currently working like busy bees to get this fixed, and as soon as we can, we'll include it in an upcoming App Store update.”

So looks like it’ll be sorted in due course.

 

[Europa]

I had a reply from the email I sent, here’s the pertinent part of it:

”thank you so much for reaching out to us about this. You've discovered a bug in our app.
Our developers are currently working like busy bees to get this fixed, and as soon as we can, we'll include it in an upcoming App Store update.”

So looks like it’ll be sorted in due course.

I received the same reply today, so great…. Wonder how long it will take the busy bees to get it working again!

 

[Rachox]

I received the same reply today, so great…. Wonder how long it will take the busy bees to get it working again!

Soon I hope!

 

[Europa]

Soon I hope!

Just received a response today saying « hope you were able to resolve the issue on your own (!!!) and that we were able to at least assist you in getting there ».

Unbelievable! Of course nothing’s changed, still no HBA1c on my screen… They had said they would include a fix in an « upcoming App Store update »…

 

[Rachox]

Just received a response today saying « hope you were able to resolve the issue on your own (!!!) and that we were able to at least assist you in getting there ».

Unbelievable! Of course nothing’s changed, still no HBA1c on my screen… They had said they would include a fix in an « upcoming App Store update »…

How strange!

 

[Europa]

How strange!

Hi @Rachox, have you received any update on the situation from MySugr? Still not working on my side of the pond…

 

[Rachox]

Hi @Rachox, have you received any update on the situation from MySugr? Still not working on my side of the pond…

Unfortunately not

 

[Rachox]

Yay! It’s back! The app updated overnight.