- Messages
- 69
- Type of diabetes
- Type 1
- Treatment type
- Non-insulin injectable medication (incretin mimetics)
That's pretty much what happened to me, I received the appointment in November and phoned the hospital to advise that I was hoping to get on a pump before Xmas but the receptionist advised this was the earliest I could see the doctor. I was a bit disheartened and when I saw the doctor she told me I should of phoned her receptionist.My hospital did exactly the same @Julian_Hands
They sent me the follow up prompt letter with the consultant before I'd actually started! I phoned up and went through a right old rigmarole!
Me:' I've received a letter asking me to make an appointment within 7 days.
Receptionist: I can't book an appointment for you, you're not due until July 2017, it's too far in advance.
Me: that's the follow up appointment, I haven't actually started pump therapy yet nor had an appointment
Receptionist: I can't book you your pump appointment.
Me: that's ok, but the letter says I'll be removed from the list if I don't make an appointment.
Receptionist ' I guarantee that won't happen
7 days later: 'you have not responded to our letter asking you to be booked in to see your consultant, we presume you no longer want to access our services and have removed you from our list.'
Me'
It all came good in the end as you know from my other thread, I started yesterday. Whether I'm still in the system for a consultant follow up in July, who knows? But I have my pump
I did advise that I thought I had phoned the receptionist and haven't any other number to contact so could only take what I was told as gospel.
All resolved now though and a week today we make the change.