Meant to say to the telephone assessment will be roughly the same as a face to face and will probably be carried out by an OH doctor (my work employed a doctor when they required these OH assessments). I was asked about my accident and the surgery I received, whether I had received physio and what sort of things I could do and how my disability was affecting me. I was also asked if I thought there was any work I could do? They followed it up with a medical report from the surgeon who operated on me and they also asked his opinion on the likelihood of me returning to work in any capacity. I would be asking your HR person what your options are if it is decided you will be unable to return to work in any capacity and get everything in writing now as you need to protect your own interests. Also as this was an accident at work that caused your injuries have you considered you may have a personal injury claim against your employer? They have insurance to cover themselves for this. Because my injuries were caused by a Hungarian Lorry Driver called Atilla and his very large lorry , my employer employed and paid a PI lawyer for me as I had serious injuries. It was Jobcentre Plus that told me it was still an industrial accident as I was in a company vehicle on my way to a conference so it was still an accident "at work".