1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2021 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
  4. Guest, stay home, stay safe, save the NHS. Stay up to date with information about keeping yourself and people around you safe here and GOV.UK: Coronavirus (COVID-19). Think you have symptoms? NHS 111 service is available here.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

iBGStar meter and support / contact number?

Discussion in 'Ask A Question' started by steveamos1234, Aug 31, 2013.

  1. steveamos1234

    steveamos1234 · Well-Known Member

    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    26
    Had an issue with my iBGStar meter today where it wouldn't charge. I thought oh well, I'll give them a call and get another meter, but was surprised to only find a contact form on their website and no telephone number?

    As it happens it turns out the meter is picky about which charger you use and I've resolved the problem, but it concerns me that if the meter breaks I have to wait for someone to reply to a form which could take days.

    Starting to wonder if I should move to a different meter? My previous meters were all from Bayer and I've gone through several, but they were easy to contact and a new meter was always sent next day free of charge.

    I'm going to send Sanofi an email asking about support to see what they say.
     
  2. robert72

    robert72 Type 1 · Well-Known Member

    Messages:
    2,884
    Likes Received:
    3,621
    Trophy Points:
    178
    There's a support number on this page http://www.bgstar.com/web/news/new_launches_ but not sure how up to date their website is. They lost me after I got the iPhone 5 (even with the adapter) and then Accu-Chek sent me a free Mobile meter.
     
  3. steveamos1234

    steveamos1234 · Well-Known Member

    Messages:
    53
    Likes Received:
    0
    Trophy Points:
    26
    Thanks for the link. I'll be interested to see how they take to reply to the web form.

    Yes, I have an iphone 5 as well. I tend not to use the meter with the phone, but do upload the readings occasionally.

    The thing I like the most about the ibgstar is the size. Not sure there's another meter anywhere near this small?
     
  4. robert72

    robert72 Type 1 · Well-Known Member

    Messages:
    2,884
    Likes Received:
    3,621
    Trophy Points:
    178
    I thought it was great to have such a small meter too, but once you've got the iBGStar, tub of strips and lancing device to carry about - the all-in-one Accu-Check Mobile doesn't seem so huge - and it's a lot less faffing about to get a test done.
     
  5. Hooked

    Hooked · Guest

    When I had an issue with my meter (due to user error) I emailed them and they phoned me the next day. It took 5 days for the new meter to arrive, which was fine by me as I had a spare one touch meter. There might be a phone number in the box your meter came in?
     
  6. Hooked

    Hooked · Guest

    Found the number on my meter's box, in case you don't have yours:
    08000352525
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook