Excellent tip this. My iPhone 11 had the blank screen so I followed you advice. Deleted the app and reinstalled from the Purchased section exactly as you described. Had to reset my alarms etc but that was not a big deal. Thanks so much drahawkins_1973if you click on your initials/picture in the top right corner of the App Store and then click on purchased, you can search for the freestyle app and download from the purchased section, even though you can't find it when you search directly on the App Store.
I am surprised by this.One word of caution. With the Libre app now updating BG every minute without having to scan the sensor, I imagine it would be easy to fall into the habit of not scanning the sensor. Do remember this needs to be done regularly (at least once every 8 hours, I think) in order to have the data go to LibreView and, therefore, be available to healthcare professionals, which is a UK requirement.
That makes sense and it’s good to know, not sure where I came to the incorrect conclusion! Thank you for pointing that out, one less thing to worry about. I have now deleted my original post on this.I am surprised by this.
I thought the sensor stored 8 hours of days and the scan downloaded those 8 hours to the app.
It does not upload to the cloud at that point. If it did, it would be necessary to have internet connection to do a scan.
I don't know when the upload happens but I am pretty sure it has nothing to do with the scan.i believe, once the data is in the app (regardless how it got there), it will be uploaded on the next "cycle".
Completely agree - this functionality is a complete revelation and why on earth has Abbott not been offering it when they are basically supplying the majority of type 1s in the country?! Smacks of complacency. They have the business in their pocket and why bother. These Shuggah notifications amazing for pre blousing, just eating my breakfast now timed to perfection as the glucose curve starts trending strongly downwards but before it’s in free fallThank you for this, I am now running both apps and finding the same as you that the Libre app always shows a higher reading which is at least 1mmol above Shuggah and sometimes nearer 2mmol. Using finger pricks suggests that Shuggah is the more accurate. This doesn’t make sense since both apps are getting their data from the same sensor! Having the data sent to my Garmin watch is a massive plus. Does anyone know if there is any way (like deleting the Shuggah app before starting a new sensor with Libre) that the Libre app can send data to a Garmin watch at regular intervals? It is also really good that you can adjust how often the Shuggah app sends the data to a watch, this is particularly good when sleeping wearing the watch and when driving, so Abbott need to give this level of functionality; if Shuggah can do it, surely, so can Abbott!
Yes, it really does mean you can time how long to wait after injecting rapid insulin before then eating the meal that you have injected it to cover. I am now doing the same as you by using the Shuggah data to tell me when to eat. This really is a case of ‘every cloud has a silver lining’ because I’ve only discovered Shuggah because of the crash of the Libre app yesterday morning. I’m just hoping that when I change my sensor tomorrow, both apps continue to run correctly!Completely agree - this functionality is a complete revelation and why on earth has Abbott not been offering it when they are basically supplying the majority of type 1s in the country?! Smacks of complacency. They have the business in their pocket and why bother. These Shuggah notifications amazing for pre blousing, just eating my breakfast now timed to perfection as the glucose curve starts trending strongly downwards but before it’s in free fall
Completely agree - this functionality is a complete revelation and why on earth has Abbott not been offering it when they are basically supplying the majority of type 1s in the country?! Smacks of complacency. They have the business in their pocket and why bother. These Shuggah notifications amazing for pre blousing, just eating my breakfast now timed to perfection as the glucose curve starts trending strongly downwards but before it’s in free fall
Can confirm that I’ve just checked Libreview and all my data is there - except the 24hrs where I had no app- although I haven’t scanned in last 8 hrs.That makes sense and it’s good to know, not sure where I came to the incorrectly conclusion! Thank you for pointing that out, one less thing to worry about. I have now deleted my original post on this.
Shuggah works for me. What a relief. Abbott need to get on top of this issue asap. Lots of us are no IT competent.Android users seem to have escaped. This is an iOS issue for the new Abbott software.
A simple solution is just to download Shuggah from the Apple Store and use that with your existing sensor until Abbott get their act together.
Abbott farm out their software development and past history has not been good for Apple compatibility. This could take some time so just use a working 3rd party product for the time being.
For android users, in the unlikely event you also have problems with the new software, just use Juggluco .com.
Both Juggluco and Shuggah cope with the current 1 minute sensor output.
Thanks, I’ve changed it to every 5 minutesOpen the Shuggah app and tap on settings at the bottom right and you will see one of the options is ‘notification interval’. Tap on this and then put in the number of minutes you want between each notification. It is really good.
Hey! I literally just posted about the same thing!!
Yes, I’m having the same problem too. I managed to get through to someone on the phone after being on hold for 2 hours!!!
They have said they updated the app and it’s gone wrong and they have people working on it at the moment. However, they are unsure of when it will be up and running
anyone still having issues then you need to delete the app from your settings then reload it from the cloud. You then have to put all your info back in as though you’re registering for the first time.Hi, I’ve got that. How do you rectify this issue or when will it be resolved? I live on my own and am currently having a hypo so don’t know what to do
Hi everyoneI couldn’t restore from my past purchases either however there is a really good fix, download the free Shuggah app from App Store. I found it at midnight when I realised there was a problem, some lovely person posted about it. It s SO much better than the official app as it turns our Libre sensors into a proper CGM, no more scanning! Still getting my head around the alarms that you can actually change, but now have my blood sugars popping up on my calendar (so on all devices) and as a banner when I open my phone, and as a label on the app button. Will be hard to go back to the official app after using this one but will have to at least check in with it every 8 hours for the NHS data I guess!
I had this issue today, had to delete the app and re install on the App Store under purchased. Lost all past data from the app but have the 8 hours of readings saved on the device. Needs another logging and will need alarms reset etc but this has worked for me, just lost all the old data so a bit frustrating. Hope this help.Hey! I literally just posted about the same thing!!
Yes, I’m having the same problem too. I managed to get through to someone on the phone after being on hold for 2 hours!!!
They have said they updated the app and it’s gone wrong and they have people working on it at the moment. However, they are unsure of when it will be up and running again
Good morning, Yes I had the issue yesterday, all day. blank white screen, no response even after restarting the phone. I was on the support line trying to see what's going on. No one answered. Lines seemed to be unattended. I spent hrs waiting for response. I emailed, I tweeted. No joy whatsoever.Is anyone else having an issue with the app today? I’ve just got a blank screen. I’ve tried off loading the app multiple times. If I delete I don’t think my sensor (which still has 8 days on it) will work and will have to use a fresh on! Can’t get through on helpline as it says office closed. View attachment 61917
Thank you. I am all sortedLikewise. This is for my wife who is the diabetic but I'm the tech supportso here are some clarifications for the less techie!!!
Important to delete the app first from the iPhone.
Librelink app should be listed in Purchased Apps with the cloud download symbol on the right. If instead it says "open" in the Purchased Apps then it has not been deleted, in which case go back to the home screen and delete the app. Click cloud symbol to start installation.
On opening the app it had an option to Sign In to an existing Libreview.com account which I did straight away, and then still had to go through "first time" set up stuff
It did not seem to scan the sensor until I followed its instructions to tap the radiating arcs icon at top right of app screen (not the overall phone screen) then when brought up to the sensor it downloaded the last few hours and current blood sugar level. Also knows the sensor end date ok.
It also now seems to be reading the sensor continuously without scanning.
I think readings are still being sent to the libreview.com account ok.
Seems to me that the app basically works ok but only from a fresh install. Thus historical librelink data on your phone is lost and probably needs to be lost for the updated app to work. Still better than reverting to finger pricks.
Yes mine came down this morning, was working yesterday, now having a blank white page. Had to go digging in my stuff to find a manual glucometerIs anyone else having an issue with the app today? I’ve just got a blank screen. I’ve tried off loading the app multiple times. If I delete I don’t think my sensor (which still has 8 days on it) will work and will have to use a fresh on! Can’t get through on helpline as it says office closed. View attachment 61917
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?