Libre 2 Plus - Bluetooth Blues FYI

[byrneeamonn]

For some time now, my Libre 2 sensor has not been talking to my iPhone via Bluetooth. I reviewed online several potential fixes, such as removing the cache from the Abbott app on my iPhone, but before trying that "fix" and, as a result, losing the 14 days of life left in my current sensor, I decided to set up a call with Abbott. I spoke to a very nice chap who, after going away for a while to discuss with colleagues, returned and informed me that my phone was at fault. After a little more discussion, I discovered that what he meant was that Abbott had not updated the app to work with the latest iOS, which, in my case, is 18.2.1. He went on to say there was no fix; cache removal wouldn't work, for example, and it was simply a matter of waiting for the fix. Boffins, he claims, are "working night and day" on a fix. In the meantime, the only way to get notifications and alerts is if you use the Abbot-supplied reader.

So, all you Libre 2 Plus users, if you have an iPhone and wish to receive alerts, it is back to using the reader for the near (I hope) future.
Manual scanning using your iPhone continues to work fine.

 

[JimW]

Long time Libre user, noticed that by latest sensors from the NHS are two plus. I still have a few Libre 2 to use up before I move. Is there a new version of the (Android) app going to be released or does it ( as above) "sort of work" with current version?

 

[Jaylee]

Long time Libre user, noticed that by latest sensors from the NHS are two plus. I still have a few Libre 2 to use up before I move. Is there a new version of the (Android) app going to be released or does it ( as above) "sort of work" with current version?

Hi,

From what I know if you have the latest version of the librelink app? It should work with the plus...

 

[Zhnyaka]

Try to use Juggluco/ diabox. These apps are usually able to read the libre.

 

[Rachox]

I use the Libre 2 plus on my iPhone 14 pro running iOS 18.3.1, via the Libre link app which last updated just before Xmas.
I receive notifications and it updates without needing to scan.

Edit to add, I did have a couple of 2 pluses fail to update last year without scanning, but on phoning Abbott and trying a couple of fixes I was sent replacement sensors.

Further edit, when I looked to see what iOS update I was on I noticed an update available, so now running 18.3.2 and all fine still.

 

[Jaylee]

Try to use Juggluco/ diabox. These apps are usually able to read the libre.

Good versatile apps.

But not technically recognised by the NHS in the UK if HCPs are following patients on Libre account?
(Edit.) also one needs a working Libre account should any faults with the sensor occur logging potential sensor faults with Abbot?

Juggluco/ Diabox can however run alongside librelink.

 

[SimonP78]

But not technically recognised by the NHS in the UK if HCPs are following patients on Libre account?
(Edit.) also one needs a working Libre account should any faults with the sensor occur logging potential sensor faults with Abbot?

Juggluco can upload to the Libre account afaiu. Re sensor faults, I simply start mine with the reader. You can also use the librelink app to start a sensor and then disable it to solely use Juggluco if you want.

 

[byrneeamonn]

For some time now, my Libre 2 sensor has not been talking to my iPhone via Bluetooth. I reviewed online several potential fixes, such as removing the cache from the Abbott app on my iPhone, but before trying that "fix" and, as a result, losing the 14 days of life left in my current sensor, I decided to set up a call with Abbott. I spoke to a very nice chap who, after going away for a while to discuss with colleagues, returned and informed me that my phone was at fault. After a little more discussion, I discovered that what he meant was that Abbott had not updated the app to work with the latest iOS, which, in my case, is 18.2.1. He went on to say there was no fix; cache removal wouldn't work, for example, and it was simply a matter of waiting for the fix. Boffins, he claims, are "working night and day" on a fix. In the meantime, the only way to get notifications and alerts is if you use the Abbot-supplied reader.

So, all you Libre 2 Plus users, if you have an iPhone and wish to receive alerts, it is back to using the reader for the near (I hope) future.
Manual scanning using your iPhone continues to work fine.

I was wrong: Despite my last post above, I tried a fix by removing the Libre memory cache and the app from my phone. I reinstalled the app, and now it works perfectly. So much for my call to Abbot, who claimed it would not work. If you have the same problem, it's definitely worth a try.