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MHRA Alert - Fault with Accu check Spirit Combo Insulin Pump (Roche)

anna29

anna29

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Please check via your GP/DSN Hospital/Diabetes Clinic .
If you are using an Accu-check Spirit Combo Insulin Pump .

Medicines and Healthcare products Regulatory Agency (MHRA)
Is asking people with a particular insulin pump to check the clock re-sets to
the correct time and date when they change the battery or when the power is
interrupted .

A fault with the Accu-check Spirit Combo Insulin Pump means if the power
is interrupted eg. during a battery change, the pump will re-set to the default date and time .
If this change goes unnoticed it may affect the time of insulin delivery .

John Wilkinson MHRA's Director of Medical Devices said .

"It is vital that people should check their pumps after an interruption in power supply .

"People should not stop using these pumps, or switch to an alternative device, without
discussing it with an healthcare professional .
"If the pump is affected by this fault , people should seek a replacement at the earliest
opportunity by contacting Roche 0800 701 000 .

We continue to encourage people to report any issues involving medical devices
to the MHRA via our Yellow Card Scheme .

Ensuring the correct level of insulin is vitally important in the management of diabetes .
People using these pumps should contact the manufacturer for a replacement if they
experience any problems. If they have any concerns about their level of insulin they
should consult with their diabetes care team .


Please do check your insulin pump if using the Accu-check Spirit Combo Insulin Pump (Roche)
Vist/Contact your GP/DSN if in any doubt or unsure .
Ring Roche 0800 701 000 if it is clear your pump has been affected .
 
Put it here too as its the Insulin Pump Forum .
We do try to ensure all and any users using a pump have
the awareness of this .

Both can/could be using a pump - hence this info placed into both forums .
Type1 forum and here in the Insulin Pump Forum .
 
Not again, can't believe how unreliable these pumps are - thank goodness I have a medtronic one !
 
Accuchek are brilliant at finding and admitting faults... If any.. They have examplary customer service. I cannot fault accuchek at all. Other pump companies have faults too.

This is an old mhra warning...
 
sallymac65 said:
Not again, can't believe how unreliable these pumps are - thank goodness I have a medtronic one !
Click to expand...
Lol and that's the one which emptied full cartridges of insulin into a couple of people and Medtronic refused to admit there was a problem.
 
donnellysdogs said:
Accuchek are brilliant at finding and admitting faults... If any.. They have examplary customer service. I cannot fault accuchek at all. Other pump companies have faults too.

This is an old mhra warning...
Click to expand...
Been a Accu-CHEK customer for 15 years never had a problem whatsoever :-)
 
This is an older alert post dated Jan 18th 2015 .

Agree roche has a good customer care approach .
Very helpful with a quick post out to you service also .
 
Just heard possible rumour the accu-CHEK insight self fill cartridges have been withdrawn until further notice and only pre-filled are available. Does anyone know more?
 
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