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MHRA Alert - Fault with Accu check Spirit Combo Insulin Pump (Roche)

Discussion in 'Insulin Pump Forum' started by anna29, Jan 18, 2015.

  1. anna29

    anna29 Type 2 · Well-Known Member
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    Please check via your GP/DSN Hospital/Diabetes Clinic .
    If you are using an Accu-check Spirit Combo Insulin Pump .

    Medicines and Healthcare products Regulatory Agency (MHRA)
    Is asking people with a particular insulin pump to check the clock re-sets to
    the correct time and date when they change the battery or when the power is
    interrupted .

    A fault with the Accu-check Spirit Combo Insulin Pump means if the power
    is interrupted eg. during a battery change, the pump will re-set to the default date and time .
    If this change goes unnoticed it may affect the time of insulin delivery .

    John Wilkinson MHRA's Director of Medical Devices said .

    "It is vital that people should check their pumps after an interruption in power supply .

    "People should not stop using these pumps, or switch to an alternative device, without
    discussing it with an healthcare professional .
    "If the pump is affected by this fault , people should seek a replacement at the earliest
    opportunity by contacting Roche 0800 701 000 .

    We continue to encourage people to report any issues involving medical devices
    to the MHRA via our Yellow Card Scheme .

    Ensuring the correct level of insulin is vitally important in the management of diabetes .
    People using these pumps should contact the manufacturer for a replacement if they
    experience any problems. If they have any concerns about their level of insulin they
    should consult with their diabetes care team .


    Please do check your insulin pump if using the Accu-check Spirit Combo Insulin Pump (Roche)
    Vist/Contact your GP/DSN if in any doubt or unsure .
    Ring Roche 0800 701 000 if it is clear your pump has been affected .
     
    #1 anna29, Jan 18, 2015 at 2:45 PM
  2. CarbsRok

    CarbsRok Type 1 · Well-Known Member

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    #2 CarbsRok, Jan 18, 2015 at 5:24 PM
  3. anna29

    anna29 Type 2 · Well-Known Member
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    Put it here too as its the Insulin Pump Forum .
    We do try to ensure all and any users using a pump have
    the awareness of this .

    Both can/could be using a pump - hence this info placed into both forums .
    Type1 forum and here in the Insulin Pump Forum .
     
    • Like Like x 2
    #3 anna29, Jan 18, 2015 at 6:01 PM
  4. sallymac65

    sallymac65 Type 1 · Well-Known Member

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    Not again, can't believe how unreliable these pumps are - thank goodness I have a medtronic one !
     
    #4 sallymac65, Feb 8, 2015 at 6:05 PM
  5. donnellysdogs

    donnellysdogs Type 1 · Master

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    Accuchek are brilliant at finding and admitting faults... If any.. They have examplary customer service. I cannot fault accuchek at all. Other pump companies have faults too.

    This is an old mhra warning...
     
    • Like Like x 4
    #5 donnellysdogs, Feb 8, 2015 at 6:39 PM
  6. CarbsRok

    CarbsRok Type 1 · Well-Known Member

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    Lol and that's the one which emptied full cartridges of insulin into a couple of people and Medtronic refused to admit there was a problem.
     
    • Like Like x 3
    #6 CarbsRok, Feb 14, 2015 at 8:01 PM
  7. masonbason63

    masonbason63 Type 1 · Well-Known Member

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    Been a Accu-CHEK customer for 15 years never had a problem whatsoever :)
     
    • Like Like x 2
    #7 masonbason63, Feb 14, 2015 at 8:28 PM
  8. anna29

    anna29 Type 2 · Well-Known Member
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    This is an older alert post dated Jan 18th 2015 .

    Agree roche has a good customer care approach .
    Very helpful with a quick post out to you service also .
     
    • Like Like x 2
    #8 anna29, Feb 14, 2015 at 9:10 PM
  9. masonbason63

    masonbason63 Type 1 · Well-Known Member

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    Just heard possible rumour the accu-CHEK insight self fill cartridges have been withdrawn until further notice and only pre-filled are available. Does anyone know more?
     
    #9 masonbason63, Mar 2, 2015 at 12:52 PM
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