MHRA Alert - Fault with Accu check Spirit Combo Insulin Pump (Roche)

anna29

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Please check via your GP/DSN Hospital/Diabetes Clinic .
If you are using an Accu-check Spirit Combo Insulin Pump .

Medicines and Healthcare products Regulatory Agency (MHRA)
Is asking people with a particular insulin pump to check the clock re-sets to
the correct time and date when they change the battery or when the power is
interrupted .

A fault with the Accu-check Spirit Combo Insulin Pump means if the power
is interrupted eg. during a battery change, the pump will re-set to the default date and time .
If this change goes unnoticed it may affect the time of insulin delivery .

John Wilkinson MHRA's Director of Medical Devices said .

"It is vital that people should check their pumps after an interruption in power supply .

"People should not stop using these pumps, or switch to an alternative device, without
discussing it with an healthcare professional .
"If the pump is affected by this fault , people should seek a replacement at the earliest
opportunity by contacting Roche 0800 701 000 .

We continue to encourage people to report any issues involving medical devices
to the MHRA via our Yellow Card Scheme .

Ensuring the correct level of insulin is vitally important in the management of diabetes .
People using these pumps should contact the manufacturer for a replacement if they
experience any problems. If they have any concerns about their level of insulin they
should consult with their diabetes care team .


Please do check your insulin pump if using the Accu-check Spirit Combo Insulin Pump (Roche)
Vist/Contact your GP/DSN if in any doubt or unsure .
Ring Roche 0800 701 000 if it is clear your pump has been affected .
 

anna29

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Put it here too as its the Insulin Pump Forum .
We do try to ensure all and any users using a pump have
the awareness of this .

Both can/could be using a pump - hence this info placed into both forums .
Type1 forum and here in the Insulin Pump Forum .
 
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sallymac65

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Feeling high, people not understanding the difference between type 1 + 2, those people who dont listen!
Not again, can't believe how unreliable these pumps are - thank goodness I have a medtronic one !
 

donnellysdogs

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Accuchek are brilliant at finding and admitting faults... If any.. They have examplary customer service. I cannot fault accuchek at all. Other pump companies have faults too.

This is an old mhra warning...
 
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CarbsRok

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Not again, can't believe how unreliable these pumps are - thank goodness I have a medtronic one !
Lol and that's the one which emptied full cartridges of insulin into a couple of people and Medtronic refused to admit there was a problem.
 
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masonbason63

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Being type 1, my health and what really grates me are false people who make themselves out to be something when their not
Accuchek are brilliant at finding and admitting faults... If any.. They have examplary customer service. I cannot fault accuchek at all. Other pump companies have faults too.

This is an old mhra warning...
Been a Accu-CHEK customer for 15 years never had a problem whatsoever :)
 
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anna29

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This is an older alert post dated Jan 18th 2015 .

Agree roche has a good customer care approach .
Very helpful with a quick post out to you service also .
 
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masonbason63

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Being type 1, my health and what really grates me are false people who make themselves out to be something when their not
Just heard possible rumour the accu-CHEK insight self fill cartridges have been withdrawn until further notice and only pre-filled are available. Does anyone know more?