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My Dario
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<blockquote data-quote="Andy_D85" data-source="post: 776013" data-attributes="member: 160436"><p>So unfortunately I have an update...it's not great however =(.</p><p></p><p>This morning at about 2:30am my meter 'broke'...it initially has said the strip has already been used (after trying 6 new strips 1 after the other I decided against believing it) and then has come up with an error message that when I look it up in the online paperworks is a possible Firmware issue.</p><p></p><p>I'm a tech savvy guy, firmware issues happen and I could forgive these, some are fixable, some aren't, but either way with the proper support you can forgive a meter/device failing for firmware issues...</p><p></p><p>...only this is where MyDario have really let themselves down. The 'proper' support. God bless her, the call centre woman was polite and upbeat, as a customer services trainer she's nailed that element of her role, but she clearly didn't want to be on the nightshift, and once she'd established after confirming 6 times it was an 'error' message, not an advisory message or that I didn't need help with working out to how use the meter, or download/function the app itself she admitted she knew nothing about the tech side and would need to send a message to he other support team...who wouldn't be back in the office until Monday.</p><p></p><p>Monday.</p><p></p><p>I am so let down by this companies attitude towards healthcare! I'm actually visibly shaking and I'm so upset - I'm not even angry just so so disappointed! I've been raving about this product for a while now, properly for the last 3 weeks it's revolutionised my diabetes care, my clinic love it for that reason as well. I still love the app, and I still love the meter so whether it gets fixed or replaced in the long run, I will likely still use it...but the damage this experience has done to my opinion of their brand is irreparable. I cannot bring myself to believe given the product they are selling, that a company could be so irresponsible! I'm going on a skiing holiday tomorrow - LUCKILY I have another meter, with plenty of in-date strips! As I said if they'd tried to fix the meter this morning and couldn't, then this post wouldn't be here - but given how strongly I've advocated the meter on here over the last few weeks, I'd feel ashamed and guilty if I didn't warn people of the irresponsibility of the company who developed this app and it's accompanying meter before they went and purchased it/obtained one.</p><p></p><p>I'm just so so upset & disappointed that any company, could think this was even approaching basic, never mind good, customer services for a healthcare product ='(</p></blockquote><p></p>
[QUOTE="Andy_D85, post: 776013, member: 160436"] So unfortunately I have an update...it's not great however =(. This morning at about 2:30am my meter 'broke'...it initially has said the strip has already been used (after trying 6 new strips 1 after the other I decided against believing it) and then has come up with an error message that when I look it up in the online paperworks is a possible Firmware issue. I'm a tech savvy guy, firmware issues happen and I could forgive these, some are fixable, some aren't, but either way with the proper support you can forgive a meter/device failing for firmware issues... ...only this is where MyDario have really let themselves down. The 'proper' support. God bless her, the call centre woman was polite and upbeat, as a customer services trainer she's nailed that element of her role, but she clearly didn't want to be on the nightshift, and once she'd established after confirming 6 times it was an 'error' message, not an advisory message or that I didn't need help with working out to how use the meter, or download/function the app itself she admitted she knew nothing about the tech side and would need to send a message to he other support team...who wouldn't be back in the office until Monday. Monday. I am so let down by this companies attitude towards healthcare! I'm actually visibly shaking and I'm so upset - I'm not even angry just so so disappointed! I've been raving about this product for a while now, properly for the last 3 weeks it's revolutionised my diabetes care, my clinic love it for that reason as well. I still love the app, and I still love the meter so whether it gets fixed or replaced in the long run, I will likely still use it...but the damage this experience has done to my opinion of their brand is irreparable. I cannot bring myself to believe given the product they are selling, that a company could be so irresponsible! I'm going on a skiing holiday tomorrow - LUCKILY I have another meter, with plenty of in-date strips! As I said if they'd tried to fix the meter this morning and couldn't, then this post wouldn't be here - but given how strongly I've advocated the meter on here over the last few weeks, I'd feel ashamed and guilty if I didn't warn people of the irresponsibility of the company who developed this app and it's accompanying meter before they went and purchased it/obtained one. I'm just so so upset & disappointed that any company, could think this was even approaching basic, never mind good, customer services for a healthcare product ='( [/QUOTE]
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