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Need Help From Moderator, Please?

AroundAgain

AroundAgain

Member
Messages
17
Location
Suffolk, UK
Type of diabetes
Type 2
Treatment type
Tablets (oral)
Hi Moderators

After needing to clear cache earlier today, I've had to log in again. What I thought was my password wasn't recognised so I requested new password. However, somehow I can only now using my email address which logs me in with a different username. I can only presume I've had a previous account for some reason.

Is it possible one of the Moderators could sort this out with me, please?

Many thanks
AroundAgain, aka Energize
 
Hi @AroundAgain

Best suggestion I can make is that you email [email protected] and explain. Then the Admin team can have a look.
Don’t send your password, but other details, like username and so on will help them.

Mind you, not sure how quickly you will get a response on a Friday evening of a bank hol weekend :D but I am sure someone will be in touch as soon as practical.

Hope that helps. :)
 
Many thanks, @Brunneria
No probs having to wait till after BH weekend (typical, eh?)
In the meantime, maybe I will respond to some of my own (Energize's) posts and have a discussion with myself ;) LOL
Have a good weekend :)
 
AroundAgain said:
Hi Moderators

After needing to clear cache earlier today, I've had to log in again. What I thought was my password wasn't recognised so I requested new password. However, somehow I can only now using my email address which logs me in with a different username. I can only presume I've had a previous account for some reason.

Is it possible one of the Moderators could sort this out with me, please?

Many thanks
AroundAgain, aka Energize
Click to expand...

Hi there - When you contact the [email protected] email address, you will need to include your user names and the email addresses you used when you signed up. As only one account is allowed (as per our rules: https://www.diabetes.co.uk/forum/threads/community-ethos-forum-rules.50278/ - C5, it is important you nominate the account you would like to keep.
 
DCUKMod said:
Hi there - When you contact the [email protected] email address, you will need to include your user names and the email addresses you used when you signed up. As only one account is allowed (as per our rules: https://www.diabetes.co.uk/forum/threads/community-ethos-forum-rules.50278/ - C5, it is important you nominate the account you would like to keep.
Click to expand...
Hi

Thanks.

As far as I know, I've only ever used the one email address. Notifications have always come through to the email address the notifications are coming into now.

Hopefully, all will be revealed in due course...
 
Brunneria said:
Hi @AroundAgain

Best suggestion I can make is that you email [email protected] and explain. Then the Admin team can have a look.
Don’t send your password, but other details, like username and so on will help them.

Mind you, not sure how quickly you will get a response on a Friday evening of a bank hol weekend :D but I am sure someone will be in touch as soon as practical.

Hope that helps. :)
Click to expand...
Yay!!! Back in business again :) Thanks Brunneria, Moira from diabetes.co.uk has sorted my accounts out today, yes, on a Saturday!!! It wasn't straight forward (par for the course!) but, after numerous emails, she's sorted this out

Thanks, everyone, for your help :) and thanks to Diabetes.co.uk


Edit: Ha Ha Ha Just got notification of my own post LOL. Shame I didn't get chance to have a discussion with AroundAgain, though. Could have been interesting, eh? ;)
 
Energize said:
Yay!!! Back in business again :) Thanks Brunneria, Moira from diabetes.co.uk has sorted my accounts out today, yes, on a Saturday!!! It wasn't straight forward (par for the course!) but, after numerous emails, she's sorted this out

Thanks, everyone, for your help :) and thanks to Diabetes.co.uk


Edit: Ha Ha Ha Just got notification of my own post LOL. Shame I didn't get chance to have a discussion with AroundAgain, though. Could have been interesting, eh? ;)
Click to expand...
It would only have ended up with an argument.:)
 
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