@ElenaP ...have to agree on the more subtle side of 'caring'.
Whike my care was overall very good ..5 stars
The food / drink thing strikes a chord
Major operation on my leg, meant I couldn't move myself about after the ops, so adjusting myself was almost impossible...( bed the motorised in many places type.)
Nurses sat me up, but I invariably I slipped down over a short time.
But I guessed I must have looked safe & ready to eat something.
Cue breakfast/ lunch / dinner the first days being left tantalisingly in front of me, (starving hungry after so long in theatre )
But broken shoulder, meant I couldn't use right arm....
And left hand broken meant I couldn't use left hand....lol
Sling on one and plastered up on the other, with large hook holding thumb in place,... it wasn't like people couldn't spot the issue...haha
It was like wearing boxing gloves trying to pick up the knife or fork those first few times.
I did ask for help...which was usually the 'just let me serve everyone else, and I'll be right back '
Eventually another patient came over and cut my food & fed me...bless him .
Might have been nice if one nurse was in charge...who might have spotted my issues re eating & assigned someone to facilitate it.
Saw mum & dad at various times in hospital suffering similar..but I or other family was about to help them out.
I was on far side of London, so visits a tad more infrequent.
Do agree, the model is wrong.
Perhaps too many chiefs means no one is really in charge ?