Sensor Error

[mountaintom]

Hi all,

Freestyle Libre sensor has given me the error message for 24 hrs now. Is it dead?

 

[Brunneria]

I should ring the Abbott helpline immediately, and ask for advice from their Customer Services.
They will suggest a few things to try,and may send you out a new sensor/reader depending on the outcome.

Don't bother with an email - you will get a much better response by phone.

 

[justadad]

Happens quite often. Nothing serious in my experience. Goes back to normal within 10-15 minutes. Some say it is due to quick changes in the readings, but I can't confirm that.

 

[jlarsson]

Had one of those early on, the final 3 days of its lifetime were sporadic at best where it became barely more useful than finger pricking,

 

[mountaintom]

Happens quite often. Nothing serious in my experience. Goes back to normal within 10-15 minutes. Some say it is due to quick changes in the readings, but I can't confirm that.

24 hrs so far

 

[porl69]

Give Abbotts a call. They will ask a few questions and send a new sensor out (usually within 24 hours)

 

[karen8967]

just ring abbott and they will send you an replacement out although it may take a couple of weeks due to high demand in orders i waited about a fortnight .sometimes it does correct itself but after 24 hrs id say its give up the ghost

 

[mountaintom]

Thanks guys.

 

[EllieM]

Keep the old sensor as they'll probabaly ask you to send it back in a reply paid envelope.

 

[22nw22]

Yes. It’s dead