1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  3. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2019 »
    Dismiss Notice
  4. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

Stop cancelling my insulin!!!

Discussion in 'Type 1 Diabetes' started by pab99c, Dec 21, 2018.

  1. pab99c

    pab99c · Member

    Messages:
    17
    Likes Received:
    14
    Trophy Points:
    23
    Just a rant to make me feel better. I’m in the uk and I’m a t1 and I order all my repeat prescriptions online, collect them from boots. Nice and easy. I get 5 sticks of novorapid at time which lasts me about a month.

    Except.. every now and then my GP/doctors surgery cancel and decline my repeat for insulin because:

    A) they want to speak to me about something and by cancelling my insulin they know this ‘gets my attention’ so I contact them
    Or
    B) they’ve randomly decided that I’ve had enough insulin this month so I don’t need anymore for a while. (Even though it’s prescribed as ‘when required’)

    This gets me sooo mad. It’s hard enough being completely at the mercy of a gp and pharmacy every month but when they cancel because they want to speak to me or I have a review coming up so decide I can’t have any insulin until I have a review - this just ridiculous!

    Insulin isn’t something to ‘cancel’ for a t1 diabetic living from month to month at their prescription mercy. GPs should know better.

    Anyone else a T1 and get messed around with your insulin repeats or is it just me??!

    Grrrr.

    Ok rant over. Better check if I’m high. :)
     
    • Hug Hug x 8
    • Like Like x 3
  2. Tom.thomas61

    Tom.thomas61 Type 1 · Active Member

    Messages:
    37
    Likes Received:
    36
    Trophy Points:
    38
    Mine is the same, they used to say I am using much more than another diabetic they have at there surgery....
     
    • Like Like x 2
    • Hug Hug x 1
  3. karen8967

    karen8967 Type 1 · Expert

    Messages:
    6,492
    Likes Received:
    20,499
    Trophy Points:
    198
    absolutely disgraceful :mad::mad:
     
    • Like Like x 2
    • Agree Agree x 1
  4. KK123

    KK123 Type 1 · Well-Known Member

    Messages:
    1,526
    Likes Received:
    1,067
    Trophy Points:
    198
    On the face of it this sounds incredible. Have they been trying to get you to make an appointment with them without success? That is the only reason I can think of as to why they would 'cancel' your repeat prescription insulin, in an effort to see you about some concerns. Do they not see you on a regular basis to discuss your diabetes?, ie for your blood tests and 1ac tests, etc? As for Tom's post, that astounds me, how ignorant must his GP/DN be to compare one's usage with another person? I doubt very much that they have decided you have 'had enough' for one month, have you asked them the reason? The only circumstance I can think of where they might do this is if they suspect somebody is abusing their insulin in some way, not for a 'normal' insulin user. In answer to your question, I have not had any issues with my repeat insulin requirements although if for example, I suddenly asked for 3 times as much I would expect to be contacted as they might think I was stockpiling, selling it or overdosing!
     
    • Like Like x 4
  5. pab99c

    pab99c · Member

    Messages:
    17
    Likes Received:
    14
    Trophy Points:
    23
    Hi thanks for the responses. This time around it’s because I was due to schedule my annual review and I hadn’t responded to their letter within 1 week. So they refused to allow any repeats to go through online until I phoned them for an appointment.

    It feels like they occasionally withhold insulin as a technique to ensure I phone them.

    Other times are just a mystery until I phone and complain and reorder.

    It happens about once every 3 months or so.

    P.
     
    • Like Like x 1
  6. KK123

    KK123 Type 1 · Well-Known Member

    Messages:
    1,526
    Likes Received:
    1,067
    Trophy Points:
    198
    It sounds almost like blackmail! I would make an official complaint if they won't tell you why they are doing this, it is clearly causing you stress and that is hardly likely to help your health. x
     
    • Like Like x 3
  7. Brunneria

    Brunneria Other · Moderator
    Staff Member

    Messages:
    18,161
    Likes Received:
    32,500
    Trophy Points:
    298
    My understanding is that surgeries are required to conduct medication reviews, and have penalties if they do not do so. I think they are also prevented from continuing the prescription if a review to too overdue.
    Reviews are also necessary to check that the prescription is still appropriate, and not wasting NHS resources.

    I know on the face of it, a T1 is always going to need insulin, but there is so much more to take into account. A medication review allows the surgery to see that how the patient is doing, and allows an assessment of the whole situation. It is an opportunity for the patient to make requests for changes, discuss issues (such as whether all those lancets are really necessary), and is a way for the surgery to 'prove' that they haven't just let a patient disappear for years with a potentially lethal medication with no monitoring at all. Remember, they are not always informed of every decision made by a consultant or clinic.

    Reviews are built into the NICE guidelines

    https://www.nice.org.uk/guidance/qs120/chapter/quality-statement-6-structured-medication-review

    https://www.sps.nhs.uk/wp-content/u...CCG-Medication-Review-Practice-Guide-2014.pdf

    https://ebpcooh.org.uk/get-your-medicines-reviewed/
     
    • Like Like x 2
    • Funny Funny x 1
    • Winner Winner x 1
  8. therower

    therower Type 1 · Well-Known Member

    Messages:
    3,424
    Likes Received:
    4,492
    Trophy Points:
    198
    @pab99c . Fully understand your annoyance.
    I’ve recently moved to a new area and I’m currently experiencing problems each and every time I take a repeat prescription in.
    Last instance... asked for test strips and insulin. Went to nominated pharmacy and they only had order from GP for strips.
    A rapid visit to GP and receptionist couldn’t explain what had happened but said she would make a note and if I returned the following week I should get my prescription.
    I explained that after 28 yrs of doing this sh*t I knew how the system works and demanded a prescription there and then. She did say it wasn’t possible, nonetheless I had the prescription within 5 minutes. Stay calm, don’t be aggressive, talk slowly and talk loud enough to attract attention.
    At this point in time I am giving the surgery until after Christmas to get things sorted. They are fully aware of this and if last time is anything to go by, they don’t like me questioning their downfalls in public.
    We wait and see the outcome.
    Good luck at your surgery, hopefully we can both be happy T1’s in the New Year.
     
    • Like Like x 3
  9. mahola

    mahola Type 1 · Well-Known Member

    Messages:
    81
    Likes Received:
    118
    Trophy Points:
    198
    Our GP removed mine and my daughter's insulin from our scripts completely. According to the receptionist it's due to the nhs saving money... What by killing their patients off? Haha. I went straight to the surgery and refused to move until it was sorted. They threatened to call the police. I told them they can call the queen herself for all i care. It was sorted after about 10 minutes
     
    • Agree Agree x 4
    • Winner Winner x 3
  10. therower

    therower Type 1 · Well-Known Member

    Messages:
    3,424
    Likes Received:
    4,492
    Trophy Points:
    198
    Perhaps you could use it more sparingly :):):):):):):):):).
     
    • Useful Useful x 1
  11. becca59

    becca59 Type 1 · Well-Known Member

    Messages:
    1,459
    Likes Received:
    1,920
    Trophy Points:
    178
    I know it’s not funny,but your, “what by killing their patients off!”still has me laughing out loud.
     
    • Agree Agree x 6
    • Like Like x 2
  12. becca59

    becca59 Type 1 · Well-Known Member

    Messages:
    1,459
    Likes Received:
    1,920
    Trophy Points:
    178
    Find this whole thread interesting. My type 1 brother, same city, different Gp has hassle with his prescriptions. Me no bother and NEVER had a review.
     
  13. slip

    slip Type 1 · Well-Known Member

    Messages:
    3,146
    Likes Received:
    4,971
    Trophy Points:
    198
    It happened to me once (reschedule review got put back well past 12 months between reviews) - not had an issue since, nothing I said just so happens reviews have been around the 12 month mark. As to why it happens every 3 months for @pab99c though is a bit of a mystery - I feel your pain.
     
  14. mahola

    mahola Type 1 · Well-Known Member

    Messages:
    81
    Likes Received:
    118
    Trophy Points:
    198
    Perhaps I could "sparingly"squirt it in their eyes. They make me so mad! The best one was when the pharmacist asked me WHY I need insulin. I'm not sure she expected me to tell her it was obviously for my piles :meh:
     
    • Like Like x 4
    • Funny Funny x 3
    • Agree Agree x 1
  15. karen8967

    karen8967 Type 1 · Expert

    Messages:
    6,492
    Likes Received:
    20,499
    Trophy Points:
    198
     
    • Like Like x 1
  16. therower

    therower Type 1 · Well-Known Member

    Messages:
    3,424
    Likes Received:
    4,492
    Trophy Points:
    198
    @mahola . To much information :wideyed::wideyed::wideyed:.
    The WELL pharmacies seem to be the most inept.
    Me. “ Excuse me but this is the wrong insulin “
    Pharmacist. “ Tut “

    Pharmacist. “ Have you used insulin before?”
    Me. “Yes”
    Pharmacist. “ Oh, well make sure you keep it in the fridge “

    Pharmacist. “ Can we do a medication review? “
    Me. “ Okay. “
    Pharmacist. “Do you know why you have to inject your Lantus? “
    Me. In my head “ For ***** sake why did I say okay?”
     
    • Funny Funny x 7
    • Like Like x 2
  17. Chowie

    Chowie Type 1 · Well-Known Member

    Messages:
    422
    Likes Received:
    207
    Trophy Points:
    83
    Does the Surgery try and contact you guys well before they cut off supply? If not find another surgery. No matter what keep a spare months supply in the fridge.

    I got my resupply a few days ago, in Australia we get 5 packs of 5 pens on a script. The Pharmacist put a label on each box, then a sticker, use as prescribed by your Dr, then a sticker keep refrigerated, a sticker last repeat (we only get one repeat) all the time telling me about each new sticker. I told her stop as she was putting yet another sticker keep away from children. She said "I have to or I will get in trouble" on closer inspection of her name badge I saw Student and a qualified Pharmacist then rechecked the prescription. I now know how to get a pharmacy degree, be really good at kinder sticker art.
     
    • Funny Funny x 2
  18. Chickenboy

    Chickenboy Type 1 · Active Member

    Messages:
    36
    Likes Received:
    20
    Trophy Points:
    48
    This is disgraceful behaviour from your gp surgery. I would be tempted to report them to the general medical Council. Essentially they are saying unless you attend a medical review we are going to kill you! This isn't blackmail it is holding your life to ransom! I don't think people appreciate that without insulin t1ds will be dead within a few days. I also make sure that I stockpile 3 months of insulin for exactly these kind of circumstances - as well as Brexit obviously!!
     
    • Agree Agree x 1
  19. kev-w

    kev-w Type 1 · Well-Known Member

    Messages:
    1,452
    Likes Received:
    2,489
    Trophy Points:
    178
    In my opinion as a long term T1 that's a load of rubbish as we're entitled to our meds as and when needed. Very poor advice from a mod

    My advice would be to go to the surgery and demand the prescription for the meds you need and don't move till you get it, but then I go all militant when having to deal with systems.
     
    • Agree Agree x 6
    • Winner Winner x 3
    #19 kev-w, Dec 22, 2018 at 10:03 AM
    Last edited: Dec 22, 2018
  20. Fairygodmother

    Fairygodmother Type 1 · Well-Known Member

    Messages:
    2,678
    Likes Received:
    4,060
    Trophy Points:
    198
    I reckon it’s a sign of the times: following regulations, getting the funding, being ruled by the Big Brother of Admin, ticking boxes, relying on the programmers, etc etc, has slain independent thought.
    I reckon the surgeries know that they have to do all this stuff to ensure their survival and there may also be different Accountancy systems at work.
    If you listen to many political statements in response to suggestions that the NHS and Social Systems are broken they mainly talk of the amount of money awarded.
    It’s the cost of everything and the value of nothing.
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook