You saw a health care assistant, someone without any qualifications at all other than being told what to do by someone qualified.
I had my regular foot check done at my new surgery (they get paid for it so I couldn’t refuse) with an HCA who pointed out I have some hard skin, a small area of fungal stuff and informed me that as a diabetic, it’s important to treat these things. Had she had the training to know how to take a history and understand that not everybody is a brain dead pleb, she would have found out my 40 year history of both of those minor things and how I deal with them.
She also did the prod test and said ‘now?’ each time she prodded me. When I declined to be weighed, she didn’t know what to do so I told her just to write ‘patient declined’.
They are there to do the stuff that supposedly doesn’t need doing by a qualified HCP. I dread to think what she would have made of the ketones in my wee had she dipped it, the last time it happened was with a diabetic specialist nurse who went white and was just about to dial 999 for me.
HCA’s know almost nothing*, take no notice of her.
*I was one for 20 years and then became a Midwife.