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Tips for Android phone Dexcom users

W

wes.w

Active Member
Messages
30
Type of diabetes
Type 3c
Treatment type
Insulin
A few weeks ago I needed to replace both my Dexcom One sensor and transmitter. I found that although the app accepted the transmitter number, the next step to enter the sensor number gave me a blank screen with no keypad. I tried restarting this process many times, and in the end removed and reloaded the app, which caused me to lose all my previous readings. Eventually after 2 hours of trying, I finally got a sensor number keypad, and managed to get things working.

I reported this to Dexcom, and their helpline phoned me. The support guy asked how frequently I restarted my phone (Samsung Galaxy A13), which was almost never. He suggested that in future I restart the phone fairly frequently as its cache tends to fill up and slow things down.

I've noticed that the app often takes a long time ( 1 minute or more) to show a display, and that restarting my phone seems to make things a lot better. Worth trying if you have similar problems?
 
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This is kind of the reason why I don't want to migrate to that because I'm hearing too many horror stories about how it needs to be reset all the time and there's always problems like this. I have been using my Accu-Chek for over 4 years now and haven't had one problem. So I just don't think it's worth it unless you are tired of the constant needle pricks.
 
Richard Rodriguez said:
So I just don't think it's worth it unless you are tired of the constant needle pricks.
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It probably depends on how often you test and whether you need help spotting hypos. As a T1 who is old enough to remember the pre glucometer urine in a test tube days, the advent of cgms has been almost as significant as the advent of glucometers. But I need a blood test result to calculate my insulin doses before meals and to correct highs and lows so I'd probably be testing more than 10 times a day without a cgm and also risk night time hypos.

You could always trial a sensor if you are curious? I love my dexcom G7. (And I haven't been experiencing app glitches though if I did my first attempt at a fix would be to restart my phone.)
 
I've found an answer to the missing numeric keypad sensor problem I had with my phone :happy: It's happened the last two times I've needed to use a new transmitter (around every 3 months).

When I get to the 'Enter Sensor Code' bit there is no keypad showing. But if I change over to another app (WhatsApp for me) and then go back to the Dexcom app, the keypad miraculously appears! Then you can continue and finish the new transmitter/sensor process before starting the sensor warmup.

I discovered this just by chance when 'WhatsApp' message came through while I was installing the new transmitter/sensor and I answered it, before going back to the dexcom app, and the keypad then showed up. The second time I tried it, it worked! I've detailed this 'hack' in a report to dexcom.
 
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