The nice woman asked me my insurance number and then asked what color I wanted, silver or blue. I thought she had misunderstood but MY BRAND NEW SHINY BLUE FANCY HIGH TECH INSULIN PEN WILL BE DELIVERED TOMORROW!
Turns out insurance actually pays for 4 pens every 3 years, 2 for both insulins. As I use single use pens for my Tresiba because I use the U200, which only comes in single use pens, I can still get the new pen
Today I love my online pharmacy even more!
Insurance called back and I explained how everything had been solved by now. She told me I already had had 4 pens in the past 3 years, I had forgotten about Lantus, as I donated those pens to Insulin for Life when I switched to Tresiba.
First I figured I didn't really care, as the mistake lay with the phamacy, and after all I had asked 3 times if she was absolutely sure the new pen would be paid for by my insurance. So who-ever was going to pay for the pen, it wouldn't be me. And besides, you can't send medical stuff back once it's left the pharmacy and the pen was probably on it's way to me already.
But it didn't feel right, knowing that they were going to have to pay for it and not do anything about it. I figured the pharmacy's warning system is based on their own administration and I had gotten those pens from my last pharmacy so they wouldn't be in their system.
So I called them to explain the whole thing and to ask if they could still cancel the order as I didn't want them to have to pay for the pen. I can wait till next year.
They told me not to worry about it. It was their mistake and they were happy to pay for my shiny new pen if they had to. It's a big pharmacy and mistakes like this are calculated, and after all, how could they cancel when I was so very happy about getting this pen!
So now I'm back to staring at the mail box with a clear conscience
And trying to make the last units of insulin in my current pen last until it arrives so I can try it right away