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Using Sugarmate with Apple Watch - any advice

Discussion in 'Blood Glucose Monitoring' started by tim2000s, Jan 8, 2018.

  1. tim2000s

    tim2000s Type 1 · Expert
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    I've been trying out Sugarmate to push bloods to the apple watch, but I've found the calendar complication update to be incredibly unreliable.

    I know @ElkBond used to use it. Is there anyone else who's figured out how to make it update regularly and constantly?
     
  2. ElkBond

    ElkBond Type 1 · Well-Known Member

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    Its become really unreliable recently, worse than it used to be :( @tim2000s.

    Opening the app makes it work again but yer somethings up.
     
  3. tim2000s

    tim2000s Type 1 · Expert
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  4. Sugarmate

    Sugarmate Type 1 · Newbie

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    Sorry to hear that it's unreliable for you guys. It definitely shouldn't be the case. Have you gone through the troubleshooting steps in the app? Feel free to send me a message and I'd be happy to walk through some of the common setup issues. Here's the one that is usually the reason for inconsistent updates:

    Verify iCloud Push
    1) Open the Settings app on our phone
    2) Click "Accounts & Passwords"
    3) Click "Fetch New Data"
    4) Confirm that:
    (a) Push is turned on at the top
    (b) In the entry called "iCloud", it says "Push"

    (see screenshot)

    Best,
    Josh
     

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