1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  3. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2018 »
    Dismiss Notice
  4. Arrived here after watching The Truth About Carbs? Join the Low Carb Program for meal plans & 10 weeks of simple steps into your new lifestyle.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

Using Sugarmate with Apple Watch - any advice

Discussion in 'Blood Glucose Monitoring' started by tim2000s, Jan 8, 2018.

  1. tim2000s

    tim2000s Type 1 · Expert
    Retired Moderator

    Messages:
    8,546
    Likes Received:
    11,538
    Trophy Points:
    198
    I've been trying out Sugarmate to push bloods to the apple watch, but I've found the calendar complication update to be incredibly unreliable.

    I know @ElkBond used to use it. Is there anyone else who's figured out how to make it update regularly and constantly?
     
  2. ElkBond

    ElkBond Type 1 · Well-Known Member

    Messages:
    336
    Likes Received:
    239
    Trophy Points:
    83
    Its become really unreliable recently, worse than it used to be :( @tim2000s.

    Opening the app makes it work again but yer somethings up.
     
  3. tim2000s

    tim2000s Type 1 · Expert
    Retired Moderator

    Messages:
    8,546
    Likes Received:
    11,538
    Trophy Points:
    198
  4. Sugarmate

    Sugarmate Type 1 · Newbie

    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Sorry to hear that it's unreliable for you guys. It definitely shouldn't be the case. Have you gone through the troubleshooting steps in the app? Feel free to send me a message and I'd be happy to walk through some of the common setup issues. Here's the one that is usually the reason for inconsistent updates:

    Verify iCloud Push
    1) Open the Settings app on our phone
    2) Click "Accounts & Passwords"
    3) Click "Fetch New Data"
    4) Confirm that:
    (a) Push is turned on at the top
    (b) In the entry called "iCloud", it says "Push"

    (see screenshot)

    Best,
    Josh
     

    Attached Files:

  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook