What smartphone do you use for your Dexcom transmitter?
I'm located in a country where it says on the Dexcom compatibility list that I can only get the Dexcom app to work on specific Samsung smartphones.
Since I use a LG smartphone i now have to buy a new phone simply to be able to use the Dexcom transmitter with a compatible Dexcom app from google store.
Many people use xDrip to get around the Dexcom limited support for Android phones.
It is a very techy tool - developed by techies for techies.
I use it for Libre and prefer it to the official app.
I had a short Dexcom trial and used the official Dexcom app and found the functionality very limited.
If you want to know about xDrip, I recommend the Facebook group which has links to the app (it is not available in the Play Store) and very helpful support team (provided you check the available documents first).