thank you but they said they do not have permission to get me a replacement.If you are in the UK then Advanced Therapeutics are the provider of this pump. Otherwise the only place to get a replacement is from where ever you got the pump from (depending on country)
Whatever thank you!You need to report it to the maker off the pump. The piston in my Roche pump broke off and Roche had a pump out to me next day. I'm in Northern Ireland they are usually very good with pump users. Hope I've helped![]()
thank you but they said they do not have permission to get me a replacement.
Well did you break the pump accidently, if so then it's down to you to replace the pump at your own cost or via the ins you should have taken out for the pump. If it has just cracked then it should be replaced, talk to your hospital team. This is if you are in the UK though.thank you but they said they do not have permission to get me a replacement.
I'm in UK but I bought it from China, and I think It's down to me.But I just want to fix it in UK and any payment is acceptable.Well did you break the pump accidently, if so then it's down to you to replace the pump at your own cost or via the ins you should have taken out for the pump. If it has just cracked then it should be replaced, talk to your hospital team. This is if you are in the UK though.
Suspect you are not so what country are you in and how old is the pump?
You need to give more detail as to how and where you got the pump from and who pays for the supplies for it.
The pump can not be fixed in the UK it would have to go back to Sool unless the warranty can be honoured in the UK. email advanced therapeutics and ask how to go about fixing and paying for it through them. I would suspect though s new pump would have to be purchased.I'm in UK but I bought it from China, and I think It's down to me.But I just want to fix it in UK and any payment is acceptable.