1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2021 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
  4. Guest, stay home, stay safe, save the NHS. Stay up to date with information about keeping yourself and people around you safe here and GOV.UK: Coronavirus (COVID-19). Think you have symptoms? NHS 111 service is available here.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

Where to fix the broken screen of insulin pump

Discussion in 'Insulin Pump Forum' started by frankwu, Nov 26, 2015.

  1. frankwu

    frankwu · Newbie

    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    21
    Dear all,

    The screen of my insulin pump just broke and I couldn't see any numbers or letters.

    But other parts of my pump are still good and could work as usual.

    The type of my pump is Dana IIS

    Please tell me where could I fix it?

    So urgent.
     
  2. CarbsRok

    CarbsRok Type 1 · Well-Known Member

    Messages:
    4,696
    Likes Received:
    5,286
    Trophy Points:
    178
    If you are in the UK then Advanced Therapeutics are the provider of this pump. Otherwise the only place to get a replacement is from where ever you got the pump from (depending on country)
     
  3. Hollieandethan

    Hollieandethan Type 1 · Member

    Messages:
    19
    Likes Received:
    18
    Trophy Points:
    23
    You need to report it to the maker off the pump. The piston in my Roche pump broke off and Roche had a pump out to me next day. I'm in Northern Ireland they are usually very good with pump users. Hope I've helped :)
     
  4. frankwu

    frankwu · Newbie

    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    21
    thank you but they said they do not have permission to get me a replacement.
     
  5. frankwu

    frankwu · Newbie

    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    21
    Whatever thank you!

    Maybe it's a little different in UK because the only sole trader for supplies I know could not help me with the repair.
    They said I need to contact the SOOIL.
     
  6. noblehead

    noblehead Type 1 · Guru
    Retired Moderator

    Messages:
    23,618
    Likes Received:
    19,618
    Trophy Points:
    278

    Ask your diabetes clinic if they can loan you a pump until you get a replacement, if you've insured your pump on your household insurance you should be able to claim on that (depending on the circumstances of the breakage).
     
  7. CarbsRok

    CarbsRok Type 1 · Well-Known Member

    Messages:
    4,696
    Likes Received:
    5,286
    Trophy Points:
    178
    Well did you break the pump accidently, if so then it's down to you to replace the pump at your own cost or via the ins you should have taken out for the pump. If it has just cracked then it should be replaced, talk to your hospital team. This is if you are in the UK though.
    Suspect you are not so what country are you in and how old is the pump?

    You need to give more detail as to how and where you got the pump from and who pays for the supplies for it.
     
    • Like Like x 2
  8. frankwu

    frankwu · Newbie

    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    21
    I'm in UK but I bought it from China, and I think It's down to me.But I just want to fix it in UK and any payment is acceptable.
     
  9. CarbsRok

    CarbsRok Type 1 · Well-Known Member

    Messages:
    4,696
    Likes Received:
    5,286
    Trophy Points:
    178
    The pump can not be fixed in the UK it would have to go back to Sool unless the warranty can be honoured in the UK. email advanced therapeutics and ask how to go about fixing and paying for it through them. I would suspect though s new pump would have to be purchased.
    Are you under a clinic in the UK? If you are then hopefully they will provide a new pump for you if you are also resident in the UK.
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook