- Messages
- 16
- Type of diabetes
- Type 1
- Treatment type
- Insulin
Hi, after knocking out my FreeStyle Libre 2 sensor, as directed on the FreeStyle Libre website, i've replaced it with a new sensor.
When trying to take a reading from the FreeStyle LibreLink app. it recognises the new sensor saying:
NEW SENSOR FOUND Starting a new sensor will end the sensor you are currently using. Would you like to start the new one now? yes or no.
I select yes which takes me to 3 pages of how to scan a sensor and nothing more, so I go back to the home page which shows I have 7 days left for the old sensor. This appears to be why it will not take a reading I think as the app. seems to be stuck on the old sensor.
I've searched online for an answer to get the app. to work but to no avail. I will call Abbott's tomorrow when they are open to see if they can help, however in the mean time could anyone please help me to get the app. working with the new sensor please?
When trying to take a reading from the FreeStyle LibreLink app. it recognises the new sensor saying:
NEW SENSOR FOUND Starting a new sensor will end the sensor you are currently using. Would you like to start the new one now? yes or no.
I select yes which takes me to 3 pages of how to scan a sensor and nothing more, so I go back to the home page which shows I have 7 days left for the old sensor. This appears to be why it will not take a reading I think as the app. seems to be stuck on the old sensor.
I've searched online for an answer to get the app. to work but to no avail. I will call Abbott's tomorrow when they are open to see if they can help, however in the mean time could anyone please help me to get the app. working with the new sensor please?