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Mistakenly Redacted or Reducted from GP list- anyone else?

EllieM

EllieM

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This is a weird one. My brother found he couldn't log in to the NHS app to order my 95 year old T2 dad's meds. So he rang the surgery to be told he was no longer on their list - he had been redacted or reducted (not sure which as it was over the phone.) After some discussion, (my dad has been with this surgery for over 30 years), this was supposedly a computer glitch and he was reinstated, though my brother will have to go to the surgery or hospital (can't remember which) in order to reinstate access to the NHS app.


Has anyone heard of this happening? A computer glitch suggests it could have happened to a lot of other people?
 
Never heard of this glitch but only if a person has had respite for a while. They will often be transferred to another GP surgery that serves that care facility and will be transferred back to original GP surgery when they return home
 
EllieM said:
This is a weird one. My brother found he couldn't log in to the NHS app to order my 95 year old T2 dad's meds. So he rang the surgery to be told he was no longer on their list - he had been redacted or reducted (not sure which as it was over the phone.) After some discussion, (my dad has been with this surgery for over 30 years), this was supposedly a computer glitch and he was reinstated, though my brother will have to go to the surgery or hospital (can't remember which) in order to reinstate access to the NHS app.


Has anyone heard of this happening? A computer glitch suggests it could have happened to a lot of other people?
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This sounds to me like someone at the surgery is blaming a computer when they do not want to admit to a human error.
 
Amos1947 said:
Older friend in hospital when they updated electoral roll - went to vote and found out she was dead.
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Well I did wonder if someone at the surgery thought that. I hope your friend got to vote?
 
The computer at my surgery declared that I'd never been prescrobed lancets even though I'd been supplied with testing strips - lucky I know. I asked how I could test without lancets and they very reluctantly applied logic and with much sighing, added them to my prescription.
 
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