CGM

[No1DeadlyPoison]

Hey everyone! Hope everyone is doing well!

Just wanted everyones opinion, I normally have a Libre Sensor 2 plus but have been finding the reading are completely off compared to my meter, so my diabetic nurse gave me a Dexcom one+ to try, I went to put it on today, application went fine but when trying to connect it to my phone it failed, tried everything but still it failed, luckily I have my Libre sensors still so put one of them on. I was looking online for any help to see what could have been wrong with the Dexcom and saw a photo online of a wire sticking out of the little hole on it, (did not read anymore, as I came straight here) so I went to check my one, (I have attached a photo) if this wire meant to be the filament that goes into the arm? Did I get a faulty one? Was it something I did wrong? If anyone could explain what has happened to this sensor I would really appreciate it! I have kept it to show my diabetic nurse when I see her next incase it needs to be sent back!

Best wishes to you all! Have a lovely evening!

 

[Jaylee]

Hi @No1DeadlyPoison .

I don’t see your photo attached.
However. I just looked online. There seems to be a looped wire in the application hole & connection issues.
Could be an application issue/fault.
If I was in this position. I might try contacting Dexcom for a replacement?
Do you still have the Dexcom aplicator?

 

[Rachox]

Hi @No1DeadlyPoison , i use the Dexcom ONE + and I have had one sensor do this, colloquially known as ‘goosenecking’! I don’t think there’s anything that Dexcom say about why it happens, but since I had that one happen I make sure I press it really hard against my arm before pressing the button and I haven’t have it happen again. Dexcom will replace it, just ring them on 0800 031 5761

 

[No1DeadlyPoison]

Hi @No1DeadlyPoison .

I don’t see your photo attached.
However. I just looked online. There seems to be a looped wire in the application hole & connection issues.
Could be an application issue/fault.
If I was in this position. I might try contacting Dexcom for a replacement?
Do you still have the Dexcom aplicator?

Hi Jaylee,

Thank you for your message, completely my bad I forgot to attach it, I have done so below! I got it from my diabetic nurse so I do not know if it need to tell her, though she might just tell me to contact them!
I have the applicator and the sensor still along with the box just incase.

 

[No1DeadlyPoison]

Hi @No1DeadlyPoison , i use the Dexcom ONE + and I have had one sensor do this, colloquially known as ‘goosenecking’! I don’t think there’s anything that Dexcom say about why it happens, but since I had that one happen I make sure I press it really hard against my arm before pressing the button and I haven’t have it happen again. Dexcom will replace it, just ring them on 0800 031 5761

Thank you for you reply! I shall speak to my diabetic nurse and see what she says! I had high hopes for this sensor and so disappointed it failed!

 

[Rachox]

Thank you for you reply! I shall speak to my diabetic nurse and see what she says! I had high hopes for this sensor and so disappointed it failed!

Please don’t be discouraged. I used to use the Libre 2 plus and although I didn’t have many problems with them I swapped to Dexcom ONE + as I self fund and on a 90 day subscription they are way cheaper. However I have been much happier. I have used Dexcom since last summer and have only had two faulty ones replaced. I love the calibration too though I don’t always have to use the feature. With Libre I found some sensors read high (and less often low) and I was stuck with it for the duration of the sensor, but with Dexcom calibrating means I can have accurate readings.

 

[EllieM]

I would definitely contact dexcom. Do they have a helpline in the UK? If so, I would call it. In New Zealand there is an online form you can fill in, as well as a helpline number. (You are right to keep the applicator and box until the sensor has either finished or failed).

They should replace the sensor, but the helpline might be able to help you get that sensor to work.