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Mistakenly Redacted or Reducted from GP list- anyone else?

EllieM

EllieM

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This is a weird one. My brother found he couldn't log in to the NHS app to order my 95 year old T2 dad's meds. So he rang the surgery to be told he was no longer on their list - he had been redacted or reducted (not sure which as it was over the phone.) After some discussion, (my dad has been with this surgery for over 30 years), this was supposedly a computer glitch and he was reinstated, though my brother will have to go to the surgery or hospital (can't remember which) in order to reinstate access to the NHS app.


Has anyone heard of this happening? A computer glitch suggests it could have happened to a lot of other people?
 
Never heard of this glitch but only if a person has had respite for a while. They will often be transferred to another GP surgery that serves that care facility and will be transferred back to original GP surgery when they return home
 
EllieM said:
This is a weird one. My brother found he couldn't log in to the NHS app to order my 95 year old T2 dad's meds. So he rang the surgery to be told he was no longer on their list - he had been redacted or reducted (not sure which as it was over the phone.) After some discussion, (my dad has been with this surgery for over 30 years), this was supposedly a computer glitch and he was reinstated, though my brother will have to go to the surgery or hospital (can't remember which) in order to reinstate access to the NHS app.


Has anyone heard of this happening? A computer glitch suggests it could have happened to a lot of other people?
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This sounds to me like someone at the surgery is blaming a computer when they do not want to admit to a human error.
 
The computer at my surgery declared that I'd never been prescribed lancets even though I'd been supplied with testing strips - lucky I know. I asked how I could test without lancets and they very reluctantly applied logic and with much sighing, added them to my prescription.
 
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Amos1947 said:
Older friend in hospital when they updated electoral roll - went to vote and found out she was dead.
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Years ago I worked for a hospital and I had to admit/transfer/discharge patients on the wards. I also helped with registering patients and updating records on the computer system. The amount of times I would get phone calls from distressed people who's loved ones had been on the waiting lists for procedures, who had passed away but had been notified they would now get their procedures on such a date was heart breaking. Personally having seen it first hand over a number of years working in those depts, I can well believe it was not computer error but more human error. It seemed at the time nobody was accountable. I worked really hard and loved my job, but I am also so glad I left.
 
Bizarrely I keep getting a text from the pharmacy telling me my order is ready for collection.
I haven’t ordered anything & if I do. It’s normally with a week or two grace? As & when needed with a 48h turnover. (Not when or as I’m running out..)
2 weeks before Christmas I ordered insulin. I did have enough to see me into the new year. I was given 2boxes of Libres. I tried again. & 2 days later my insulin & test strips was processed.. along with 2 more boxes of Libre..
I have enough Libre’s to last me 75 days?

Then last Friday I had another pharmacy text to pick up? (Though I didn’t order.) another 30 days worth of Libre..

Not sure if my experience is relevant..

Meanwhile my wife orders her eye meds (in good time, on line.) gets a no show & has to chase it up?
The surgery response is like “oh, you still need this on your prescription?”
 
Nhs care is undergoing changes, currently, @EllieM . So it is possible there has been a glitch or human error.
There has, in some areas, been a joining up of GP practices and a sharing of resources. This includes HCPs in different practices seeing patients from other practices in their group.

Although I have always thought continuity of care suited me best, seeing a new (to me) GP has helped in that the the new GP from a different practice had no preconceived opinion and was very thorough in checking symptoms and history.

It could help to check what is happening with the Integrated Care Board for where your father lives. Also check with the Practice Manager of his surgery, because there are procedures a surgery must carry out when removing a patient from the list. Your father, and those caring for him should not be inconvenienced by any error made, particularly if he needs regular prescriptions and / or attention from HCPs.
www.england.nhs.uk

NHS England » Integrated care in your area

NHS England » Integrated care in your area
www.england.nhs.uk www.england.nhs.uk
www.bma.org.uk

Removing patients from your GP practice list

Both practices and patients have the right to end a patient-doctor relationship that is not working. We outline the reasons and procedures for removing a patient from a GP list.
www.bma.org.uk www.bma.org.uk
 
Amos1947 said:
Older friend in hospital when they updated electoral roll - went to vote and found out she was dead.
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I know I have a weird sense of humor but that did make me laugh. You're always the last to find out when you've died.

My father has got dementia and parksinon's. I take him to the gym every other day as it's good for him and he loves being there as he's been going for decades. He has 1-1 tuition with a trainer at the moment to learn what is good for the parkinson's etc. A guy came up to him the other day and said "Hi Bob, not seen you around for ages, I thought you'd popped your clogs". The trainer was completely horrified and was apologising etc. I just thought it was funny - there was obviously no malice intended and I love british humor. I've always believed it's best to laugh at things even in really bad times, helps me cope with stuff to be honest.
 
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