1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2022 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

Freestyle libre problem with supplier?

Discussion in 'Ask A Question' started by dex71, Feb 28, 2020.

  1. dex71

    dex71 · Newbie

    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    21
    Hello all,

    My pharmacist keeps telling me that there is an import problem to get the Freestyle libre sensor, I have ordered in December (as I am on prescription) but I have not received anything it yet. So I have to buy directly from the Abbott website and they always deliver it within a couple of days...so I am really puzzled on why via NHS it takes so long. Has anyone else had the same experience? Also does anyone know how to claim the money back from the NHS for the sensors that I had to pay by myself??

    Thanks

    Alex
     
  2. kaylz91

    kaylz91 Type 1 · Well-Known Member

    Messages:
    1,092
    Likes Received:
    935
    Trophy Points:
    173
    This has been a widespread problem but it seems to be calming down now, the reason the web shop orders are arriving in no time is because they use a different warehouse for that stock, the problem lies with the warehouse the prescription sensors are provided from, if you are a member of Facebook join the UK Users Freestyle Libre group as Nick over there has actually been getting in touch with Abbott and updating the situation over there xx
     
  3. dex71

    dex71 · Newbie

    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    21
    Thanks for your quick reply!
     
  4. porl69

    porl69 Type 1 · Well-Known Member

    Messages:
    3,655
    Likes Received:
    4,084
    Trophy Points:
    198
    Hi @dex71 this problem has mainly been sorted now and the prescription service should be up and running fine.
    As for claiming money back from the NHS......best of wishes on that. That was your choice to order them and the NHS will not compensate you
     
    • Agree Agree x 1
  5. buckmr2

    buckmr2 Type 1 · Well-Known Member

    Messages:
    113
    Likes Received:
    55
    Trophy Points:
    68
    The ones I ordered (early Jan??) had a 2-3 week delay. Fortunately I have lots in reserve.
    Chemist told me to order the next repeat repeat repeat ( :) ) prescription for them 3 weeks earlier than normal which I did last week and 3 packs were then within a few days so presumably they are back up and delivering on time now. I'll still be ordering my prescription for them 3 weeks before in the future just incase though.
     
  6. enzina

    enzina LADA · Well-Known Member

    Messages:
    284
    Likes Received:
    365
    Trophy Points:
    103
    There seems to be a problem again with the delivery to my pharmacy. I'm already waiting for two weeks, my pharmacist doesn't know how long it will take. Am i the only one?
     
  7. kaylz91

    kaylz91 Type 1 · Well-Known Member

    Messages:
    1,092
    Likes Received:
    935
    Trophy Points:
    173
    I put my repeat in 13th and was ready to collect 19th xx
     
    • Like Like x 1
  8. buckmr2

    buckmr2 Type 1 · Well-Known Member

    Messages:
    113
    Likes Received:
    55
    Trophy Points:
    68
    Ordered 4 sensors last Wed and collected beginning of this week with no issues. Probably could have collected a few days later if I'd been in a hurry. Ordered well before they were due incase there were any delays or shortages getting them with the pandemic.
     
    • Like Like x 1
  9. Lubenz1

    Lubenz1 · Member

    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    41
    My GP only allows 2 sensors per calender month which means I have to go 3 days each month without a sensor ☹️
     
  10. johen

    johen Type 1 · Active Member

    Messages:
    36
    Likes Received:
    6
    Trophy Points:
    48
    I am self funding at the moment and my sensors have arrived within 3 days (December to March) so I think it's a NHS problem somewhere?
     
  11. enzina

    enzina LADA · Well-Known Member

    Messages:
    284
    Likes Received:
    365
    Trophy Points:
    103
    Yesterday i had a text from the pharmacy and could pick up the sensors.
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook